We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

I was able to find the Product Key for my Office software and rang the Microsoft Office help desk. Once they had the Product Key they restored Office and fixed all my Excel and Word files which had become corrupted. This was an enormous relief! The help desk person indicated that if I hadn't found the Product Key, they may have been able to help if I had the purchase receipt for my laptop with its pre-installed software. Thanks for your well wishes. I really hope you find a solution very soon.

No, it was Office Home and Student. This was fully compatible, but it still got wiped. I was able to find the Product Key for my Office and rang the Microsoft Office help desk who restored Office and fixed my files which had become corrupted.

So sorry you are having this issue.....I am still looking for a solution to my problems also.

An in-place upgrade of win7 to win10 only removes incompatible programs and Office 2010 is fully compatible, unless it was actually Office Starter. If Office 2010 was supplied by the PC maker, they should also have supplied the means of reinstalling Office & its Key

Up until yesterday, I was happily using Windows 7 with the Microsoft Office software which came pre-installed with the Samsung laptop I purchased in 2011. So I'm guessing I had MS 2010 (read on for why this is a guess). I didn't install Windows 8 because friends had very bad experiences and I read some bad reviews in online computer magazines. When Windows 10 was launched, the reviews were favorable and indicated that the Windows 10 had solved the Windows 8 problems. So I went ahead and installed Windows 10. That was the worst computer-related decision I have ever made. I use my laptop mainly for working on Excel and Word documents. Since installing Windows 10, the Excel, Word and other MS Office programs have disappeared from my computer. As result I am unable to open my existing Excel or Word files or create new ones. I have searched many online forums and FAQs, but so far none of them refer to the problem of the MS Office programs being deleted from the computer. I tried all the fixes which were related to my problem, but none of them worked. One workaround indicates how to find the MS Office programs if they are hidden. I tried that workaround, but its success depends on the programs being there in the first place. That is not the case for me. They are definitely gone. All the extras that come with Windows 10 of are miniscule benefit to me. I just want my MS Office programs back. It is beyond appalling that Microsoft has launched a product that does not work properly, causing untold hours of lost productivity and stress to so many users. I would be interested to know if anyone else had their MS Office programs deleted after they installed Windows 10 and if so whether they found a fix.

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2015-10-11T14:15:47+00:00

I was able to find the Product Key for my Office software and rang the Microsoft Office help desk. Once they had the Product Key they restored Office and fixed all my Excel and Word files which had become corrupted. This was an enormous relief!

The help desk person indicated that if I hadn't found the Product Key, they may have been able to help if I had the purchase receipt for my laptop with its pre-installed software.

Thanks for your well wishes. I really hope you find a solution very soon.
Was this answer helpful?

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Anonymous

2015-10-11T14:07:51+00:00

No, it was Office Home and Student. This was fully compatible, but it still got wiped.

I was able to find the Product Key for my Office and rang the Microsoft Office help desk who restored Office and fixed my files which had become corrupted.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-10T13:49:08+00:00

So sorry you are having this issue.....I am still looking for a solution to my problems also.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-10T13:48:39+00:00

An in-place upgrade of win7 to win10 only removes incompatible programs and Office 2010 is fully compatible, unless it was actually Office Starter.

If Office 2010 was supplied by the PC maker, they should also have supplied the means of reinstalling Office & its Key
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-10T12:40:30+00:00

Up until yesterday, I was happily using Windows 7 with the Microsoft Office software which came pre-installed with the Samsung laptop I purchased in 2011. So I'm guessing I had MS 2010 (read on for why this is a guess). I didn't install Windows 8 because friends had very bad experiences and I read some bad reviews in online computer magazines. When Windows 10 was launched, the reviews were favorable and indicated that the Windows 10 had solved the Windows 8 problems. So I went ahead and installed Windows 10. That was the worst computer-related decision I have ever made.

I use my laptop mainly for working on Excel and Word documents. Since installing Windows 10, the Excel, Word and other MS Office programs have disappeared from my computer. As result I am unable to open my existing Excel or Word files or create new ones. I have searched many online forums and FAQs, but so far none of them refer to the problem of the MS Office programs being deleted from the computer. I tried all the fixes which were related to my problem, but none of them worked.

One workaround indicates how to find the MS Office programs if they are hidden. I tried that workaround, but its success depends on the programs being there in the first place. That is not the case for me. They are definitely gone.

All the extras that come with Windows 10 of are miniscule benefit to me. I just want my MS Office programs back. It is beyond appalling that Microsoft has launched a product that does not work properly, causing untold hours of lost productivity and stress to so many users.

I would be interested to know if anyone else had their MS Office programs deleted after they installed Windows 10 and if so whether they found a fix.
Was this answer helpful?

0 comments No comments