Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-08T02:43:48+00:00

    Did not work for me....

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  2. Anonymous
    2015-12-08T02:03:07+00:00

    Me either,,,,,

    This is no help at all and I am in college and cant open my papers.

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  3. Anonymous
    2015-12-08T01:45:14+00:00

    Did not work for me.

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  4. Anonymous
    2015-12-08T01:16:15+00:00

    This did not solve my problem. Word will not open or stay open.

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  5. Anonymous
    2015-12-07T23:15:35+00:00

    the problem is not accessing OneDrive.  The problem is that Office docs open momentarily and then immediately disappear and close the app.  When you try to open an Office app from the AllApps menu, it opens momentarily and then shuts down.  Is there a fix for this?  The two workarounds suggested do not address this issue.

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