Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-10-04T06:06:11+00:00

    Neither of these worked for me (also tried similar steps in the Run prompt. And I also tried opening from going to All Apps, Microsoft Office 2013, and tried to open both word & Excel and they both still open then close in about a second.

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  2. Anonymous
    2015-10-03T14:08:15+00:00

    Thanks for all the info you provided Brian,

    You certainly opened my eyes to many microsoft office/software issues!

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  3. Anonymous
    2015-10-03T00:17:45+00:00

    Homeland security is more than welcome to look at ALL of my files, but I would still like to be able to save them to my own computer....go look there !!!   The $$$ I paid for my program to NOT work should be reimbursed...

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  4. Anonymous
    2015-10-02T17:24:44+00:00
    • Abuse history

    http://answers.microsoft.com/en-us/profile/0357a474-f113-4254-bdf2-df66d75ca755

    GT7232 replied on

    None of my information was saved to the cloud.  Why should I have to save to the cloud when I just want it on my present computer????

    I figured as such and this is why I do not use online storage. There are plenty of options to save data at home or office like external drives, flash and disc... Cloud didn't crash...somebody took your files. Consider that Word was once a program we all got when we bought a computer. Now it is an online web service we have to pay for on top of our ISP fees.

    Though we have external storage devices for back-up, every keystroke we make on the Word web service is likely recorded. The program crashes because millions of users are online at once to the web version instead of a private PC version. When you advertise with SEO spider crawlers on the web take notice of keywords to redirect customers in your direction.

    Don't be fooled by online storage. No one is offering there service because they like  you or think you are a great person who have earned the priveledge. They are interested in your data and not to do you a big favor of holding it for you.

    Perhaps this was a protocol from paranoic homeland security to gather as many online user files as possible by making online storage look attractive to people who are to lazy to back up their files.

    Online storage of your files considers every word submitted as a keyword. All keywords in your files are scanned by software crawlers. Part of the Netflix service, for example, is to target interests you have and offer you programs that fit your profile. Every time you  rate a movie you provide a profile of your taste. That is how all sevices keep you as a customer.

    When certain words are flagged by homeland security, all of your files will be carefully examined to see if you are an individual with potential terroristic threat to society. When I go to the post office to mail a package...agents make me empty my pockets into a bin and walk through the scanner. Online storage is a version of that with all your data files you willingly submit. It is an invasion of Americas right to personal privacy.

    Keep all your files on your own back-up systems. That does not solve the problem. Microsoft is designing Word to crash when saving files to your PC in order to make online personal data storage your only option. The wave of the future is to monitor 'all citizens' (already happening.) That issue has been in the News frequently. Its like leaving a diary of personal and private business projects on a snoops table. When you are gone...they sneak a peek.

    I don't see any other reason for Word to crash when saving to PC documents. If you're not mad you should be. Consider Hillary Clinton and the examination of her emai l. That is just an exammple of how 'they' want  to  know your business.

    If microsoft says I am wrong and paranoid...they should design their products to work and not cause such suspician...to give cause to conspiracy theories..and at least not be so obvious about their participation in public spying. I wouldn't be here wasting my work day and coming up with accusations if the software they sold me worked correctly.

    Good Day

    Brian

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  5. Anonymous
    2015-10-02T16:25:00+00:00

    Even after following both sets of steps outlined above including step 6 in a later post about "Put a check on theAllowthen apply and save." my Outlook, Word, and Excel all close a second after opening.  Worked fine before I upgraded from Win 7.  I avoided any kind of cloud storage up to this point and so far not impressed.  I get the same condition if opening from quick launch, all apps from windows button, or just trying to double click on a local file from my desktop.   

    Update: After reboot this morning, and a number of updates were pushed down by Microsoft, my Office programs work correctly now but there is a catch. 

    What is odd is that I am unable to attach items from One Drive to Outlook unless the items are saved into the local mirror copy of One Drive.  In other words, if I go to a pc that doesn't have the local copy of One Drive (for me that would be at C:\Users"myAccountName...."\OneDrive ) I can't get to my files.  The "One Drive" that Outlook, Access, and Excel pulls its files from it right on my PC's hard drive.  It does not reach into the cloud to get the files.  

    When a One Drive account is first set up, the user has the option to "mirror" their cloud files to a local folder.  If you choose not to, then  the only way to get to the files would be to sign into one drive via browser, then drag the files to a local spot (say the desktop) then open/attach from there.  

    Never ending computer problems. Thats a fine challenge to people who like to fool around and have nothing better to do than fix things that don't work.

    The reason is simple: Microsoft releases it's products with problems so they can access your computer with updates. In other words, planned obsolesence. Microsoft will eventually provide a patch I believe they already have. A "sort of" fix. Then they will market a new mproved version for users to purchase. It is called marketing.

    Remember microsoft is a huge corporation and obligated to it's stockholders to make them profits. The only way to do that is to issue products and software that have an element of faiilure. After a year or so...you watch...microsoft will offer a new windows version you can buy. So you buy it. Surprise! It takes you until microsft issues a new version after that to understand the present version you have.

    THE RANT CONTINUES (if you want my opinion about the whole scam)

    EXAMPLE: Thomas Alva Edison made a light bulb, some that still burn 24/7 to this day (I seen one in the 80's). The problem was this: Light bulb companies would have gone out of  business if everybody owned one that never burned out. The only reason to buy a new one would be if it were accidentally broken.

    That whole concept of the light bulb applies to all consumer products including this technology. The only way for a company to remain profitable is to make products that wear out so they cant be fixed. They don't have parts. They have no user servicable parts. They no longer offer technical support for your version. In the end you have to buy the new model or find an old one that sort of woorks.

    Some time ago I had an HP monitor. One day one pin on the monitors plug was bent and broke off when I tried to straighten it. HP did not support the product anymore and it was way out of warranty.  The port plug was designed so that the cord was hard wired into the monitor. There was no option to just plug in a new port cable. I bought a compatible plug and attempted to hook up 17 or so different wires in the cord...I had a technician also try. A perfectly good monitor was lost and I had to buy a new one. Thats life? Look how often cell/smart phones keep changing.

    Companies today, not just microsoft are providing us with a bunch of junk that breaks. I really makes me angry when I try to work online from todays software. There is always some technical issue that retards the ability to be productive and focused on an ongoing project like my new web site directfromwestfourthblvd.com and I have a bundle of work to do. I depend on software like Office, Word and so on to work..unfortunately we all have to enter these forums to work out problems that microsoft has no answers for on their disfunctional products. So I end up having to toot my horn and "that doesnt fix what was originally sold as broken."

    dbjmg replied on

    The following is a link that fixed my Microsoft Office problem. I had to update my Display link Core software (whatever that is!) But it worked. I can now use Microsoft Office.

    https://support.microsoft.com/en-us/kb/2813143

    Ive tried your link provide and am now going to reboot (restart and see if it makes a difference. Hope my Word Files that are new are not lost as usually is the case when the program won't save them and crashes. Hours of wasted time. I know microsoft wants to look at my files on their One Drive.Trust me...there is more to the story behind these online data storage places than any of us can imagine. Big Brother is watching "The book 1984 by George Orwell."

    Thanks

    Good Day

    Brian

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