Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-04-07T14:51:51+00:00

    Hi All. Can someone please share one of those corrupt files? Thanks. This is for investigation purposes (potential fix).

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  2. Anonymous
    2016-03-31T04:24:00+00:00

    came here to seek a way to fix the problems and looks like i will never found the right answer to my problems. love the windows 10 which is for me better than windows 8 but when this problem occur, i think i need to think about reinstall back to windows 7. i need ms office to do my job. word can be open, can type on it but when it came to save it...nothing happen. same thing goes to excel. dear microsoft, do we need to buy office 365 to be able to use it properly..?

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  3. Anonymous
    2016-03-30T01:44:39+00:00

    I have no hope. Probably this may be Microsoft's transition plan- phasing in  towards OneDrive.  It looks like they just don't care.  Lesson learned; one can get nothing for free!

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  4. Anonymous
    2016-03-30T01:29:55+00:00

    Well said,

    Tracy, thank you for your open openion

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  5. Anonymous
    2016-03-28T23:11:08+00:00

    It didn't work for me. Windows 10 is more a virus than an operating system at this point. This is a major flaw that should have been repaired be  for release.

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