We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

I really don't understand the whole affair. I have these Microsoft products, Windows 10 and Windows 2007 office and THEY DON'T WORK TOGETHER. I cannot open excel and word files, keeps saying "not responding" - nothing seems to work. I do not want to use OneDrive and I do not understand how this affects me trying to open these files. I run a small business - what am I meant to do? Can someone please tell me WHEN is the mighty Microsoft going to get its act together and provide a proper fix for this. The first comment on this subject was in August and still no FIX? (I also use BT yahoo mail and I have problems with Microsoft Edge with this - I can't type an email because it keeps autosaving, so I use Firefox. Also I do not seem to be able to save and rename pdf files). I have to submit my tax return by the end of this month - do you think HMRC will accept problems with Microsoft software as a reason for lateness

I have some files that open and some that don't. Some in "read only" and some I can alter. No one at Microsoft seems to have an answer. Good luck.

Not sure if its all the same thing but any file I created before the Microsoft 2016 mess was installed I can open with 2016. Any file that I received from another computer failed saying corrupt or office just hangs. I went into the file properties and under advanced, check the UNBLOCK file and they all now open. Hope that helps...

I upgraded from Office 365 2013 to 2016 and now can not access any Word documents or Excel sheets. If I revert to 2013, will everything be back there? Am I missing something when I responded to the yellow bar at the top of Word when it told me to upgrade? This would be beyond disastrous if everything has been destroyed from my own documents folders. KW

Here is a workaround - Use Google Drive docs to open and edit my existing MS Excel 2010 files. It works fine. Not the best solution but i can keep working. John's Update -10 January 2016 It would seem that Microsoft updates and applies improvements to there Windows Operation systems probably without anyone even knowing. MS Office 2010 works just fine now with Window 10. On my rig anyway.

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2016-01-05T18:39:01+00:00

I really don't understand the whole affair. I have these Microsoft products, Windows 10 and Windows 2007 office and THEY DON'T WORK TOGETHER. I cannot open excel and word files, keeps saying "not responding" - nothing seems to work. I do not want to use OneDrive and I do not understand how this affects me trying to open these files. I run a small business - what am I meant to do?

Can someone please tell me WHEN is the mighty Microsoft going to get its act together and provide a proper fix for this. The first comment on this subject was in August and still no FIX?

(I also use BT yahoo mail and I have problems with Microsoft Edge with this - I can't type an email because it keeps autosaving, so I use Firefox. Also I do not seem to be able to save and rename pdf files).

I have to submit my tax return by the end of this month - do you think HMRC will accept problems with Microsoft software as a reason for lateness
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Anonymous

2015-12-29T03:25:57+00:00

I have some files that open and some that don't. Some in "read only" and some I can alter. No one at Microsoft seems to have an answer. Good luck.
Was this answer helpful?

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Anonymous

2015-12-28T21:09:15+00:00

Not sure if its all the same thing but any file I created before the Microsoft 2016 mess was installed I can open with 2016. Any file that I received from another computer failed saying corrupt or office just hangs. I went into the file properties and under advanced, check the UNBLOCK file and they all now open.

Hope that helps...
Was this answer helpful?

0 comments No comments
Anonymous

2015-12-28T18:23:20+00:00

I upgraded from Office 365 2013 to 2016 and now can not access any Word documents or Excel sheets. If I revert to 2013, will everything be back there? Am I missing something when I responded to the yellow bar at the top of Word when it told me to upgrade? This would be beyond disastrous if everything has been destroyed from my own documents folders.

KW
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Anonymous

2015-12-26T04:35:00+00:00

Here is a workaround -

Use Google Drive docs to open and edit my existing MS Excel 2010 files.

It works fine. Not the best solution but i can keep working.

John's Update -10 January 2016

It would seem that Microsoft updates and applies improvements to there Windows Operation systems probably without anyone even knowing. MS Office 2010 works just fine now with Window 10.

On my rig anyway.
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