Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

163 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-01T17:35:32+00:00

    This is the straw that broke the camel's back!!!! MAC here I come!!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-01T08:46:23+00:00

    It helped me, thanks a lot!!!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-01T02:57:08+00:00

    Try this:

    1. Go to "File" in whatever program you are having trouble with
    2. Click "Options" at the very bottom of the list
    3.  Click "Trust Center" at the bottom of that list
    4. Click "Trust Center Settings..." on the bottom right side
    5.  Click "Protected View" in the middle of the list on the left side
    6. Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)"

    It worked for me :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-01T02:51:25+00:00

    I found a very simple way to fix this issue. Geek Squad helped me with this.

    1. Go to "File" in whatever program you are having trouble with
    2. Click "Options" at the very bottom of the list
    3.  Click "Trust Center" at the bottom of that list
    4. Click "Trust Center Settings..." on the bottom right side
    5.  Click "Protected View" in the middle of the list on the left side
    6. Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)"

    You can always re-check the boxes if you are unhappy with this result.

    I asked the Geek Squad agent if this was safe for my computer to disable these things and he said it was perfectly fine and you don't have to worry about security issues as long as you have antivirus set up!

    I hope this helps everyone!

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more