Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-11-02T16:03:19+00:00

    I just bought a new HP laptop (Windows 10 and Office 13) to replace the Lenovo I have, thinking I will be able to work faster.  I have twice as much disc space and RAM, new processor, etc.  Now, I have spent the better part of 2 days trying to get the HP functioning.  I can't save large Word files I work on.  I tried using the dos prompt like suggested in earlier posts, but with mixed and confusing results.  I can now save sometimes (I think), but then Word immediately prompts me to "save as" with no ability to replace the existing file, and I end up using task manager to actually close Word (there seems to be no other way).  I activated the OneDrive (which I don't need/want, thinking it may help and it didn't), I get the feeling the program attempts to save it there with a .WRT_ or something, .... all to no avail.  Really sad piece of work.

    Everything is running super slow, just really, sadly slow.  I entered into all the setting I could find to reduce, restrict, and lessen the number of apps running, background, spelling, grammar, ...everything I could find to lessen the load on Word.  Because it is so slow and clunky, I have been monitoring Word in the task administor, and I see that each page is running at more than 1 MB.  So a 500 page document is using over 500 MB of RAM.  

    I have 20% of my hard disc space used, and I am continually alerted that I don't have any disc space to save to?

    When will there be fixes for these problems?  I guess I better fire up the Lenovo for another 6 months.  Sad...sad....sad.

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  2. Anonymous
    2015-11-01T13:15:59+00:00

    Oh yes, they are reading them.   I got a couple of "smart a$$" answers to my posts and when I clicked on the names of the persons sending them, they worked for Microsoft....so yes they do monitor this thread....but in my opinion, they have no solution so they try to make all of us look stupid by constantly posting the same work around response that does not work!!  

    I feel for you...Microsoft does not care what they have done to the people who use their product to make a living.

    I really believe my idea of the class action lawsuit is not out of line.....by the way go back and read where I posted that idea and see the responses to that, then click on the name that posted that response. (oh sorry, that was another thread I started here)

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  3. Anonymous
    2015-10-31T19:38:33+00:00

    I have tried the workarounds and also uninstalled and reinstalled my Office 2013 into Windows 10 but still no joy. Although I get notification saying I can now use the application and all the icons appear in the list, when I try to open any of them I get the same error message:

    'Windows cannot find C:\Program Files\Microsoft Office 15\root\Office 15\WINWORD.EXE.'

    My troubleshooter informs me that Word 2013 in 'incompatible.'  Surely it can't be that difficult for technical wizards to ensure compatibility before rolling out the wonder that is Windows 10!

    So much time has been wasted exploring various solutions, my productivity has been adversely affected.  I find this situation totally unacceptable. Why do I suspect that there may be something deliberate going on here? 

    I got the same incompatibility message with all of the Office 365/2016 apps when I first switched from Windows 8.1 to 10.  Now, the issue seems to be specific to Excel.  Because I've passed the 30 day trial period, I can't downgrade to Windows 8.1.  So, Office 365/2016 is incompatible with Windows 10, but I can't downgrade to 8.1 until the issue is fixed.

    Huh?

    If I want to "save as," I need to hit CTRL+S, exit the document, then copy it to back it up.  I can't use the "File" menu because every time I try to use it, Excel freezes.  I then need to go to the Task Manager, end Excel, go back in the document to make sure all my changes are made, then use CTRL+S to save.

    One Drive wont' allow me to print as PDF, use save as a different format, or sync.  I receive a "can't print" or "unrecognizable" prompt.   One Drive does not allow me to sync.

    I've reported this issue via surveys, this forum, and to the Answer Desk (three times).  Microsoft programmers are unresponsive.  There's a simple option:  fix Windows 10 and let users downgrade to 8.1 until the bugs are worked out.

    Can we at least get some idea as to when these issues will be resolved or does no one know yet?  I agree:  don't roll out an O/S before it's met flawless QC testing standards.  Even the Microsoft Support Team can't resolve these issues.

    Is anyone from Microsoft reading these comments?

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  4. Anonymous
    2015-10-31T02:07:36+00:00

    Sending this from my ipad. Upgraded to Windows 10 on my desktop, after that didn't find any of Office 2013. Now waiting for another 8 hours to downgrade back to win7. Cheerio. Come on MS. 

    Mika Helsinki

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  5. Anonymous
    2015-10-27T02:30:24+00:00

    doesnt work

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