Quick Access Toolbar Office 2016 Icon Spacing too big

Try this link to reinstall Home 32 bit. 

https://c2rsetup.officeapps.live.com/c2r/download.aspx?productReleaseID=O365HomePremRetail&platform=X86&language=en-us&version=O15GA&source=O15OLSO365

Yes there is a "Office general" voice link, just below:

Suggestion Box / Feedback

MS has finally added web sites to allow users to make suggestions similar to the “smiley”/”sad” face buttons you may have seen in the pubic beta versions of Office.

• NOTE: when you post comments / suggestions it is best to limit each submission to one issue. That way replies can be specific to that error. And it makes it easier for MS to assign a submission to a specific development group or person.

http://office.uservoice.com/forums/285186-general - Office in general

• http://word.uservoice.com/ - Word
• http://excel.uservoice.com/ - Excel
• http://powerpoint.uservoice.com/ - PowerPoint
• http://outlook.uservoice.com/ - Outlook
• https://onenote.uservoice.com/ - OneNote
• https://windows.uservoice.com/forums/265757-windows-feature-suggestions  Windows

PS: I suspect there are more, but there is no single “master” page that shows all of the sites. I actually found several just by changing the app name.

These sites have options for the various versions of each application, ie Desktop vs Oneline vs Android vs Mac etc.

*** Upgrade Back to 2013 from 2016 ***

Here are some extracts from other questions on how to get 2016 rolled back

Roll Back 2016 to 2013 manually by USER!

http://answers.microsoft.com/en-us/office/forum/office\_2016-outlook/rolling-back-to-2013-from-2016/edda2c54-de95-446f-a306-59c688f15899?page=3&msgId=1f48defc-0069-4609-bb7d-1d4ca68481e9

I had the same issue, I kept getting the answer that it was IMPOSSIBLE from multiple Answer Desk associates!  

After almost giving up, I found a way to download and install the software manually using their own Development Tool.  Another good thing about using this tool is that I can keep a copy of the program offline in case I run into issues down the road and want to reinstall Office 2013.

The tool to use is the Office 365 Development Tool for Click to Run, normally used for administrators to use for installations across multiple PCs.

The download for the executable is at:

https://www.microsoft.com/en-  (Edit: Sorry it was truncated in original source link I copied it from , Here is the link in full. Rohn007)

https://www.microsoft.com/en-ca/download/details.aspx?id=36778

After downloading the tool, you just need to edit a couple of configuration files.  One to download the Office archive and one to install the archive.

I found some tips on how to use it at:

https://blog.vsean.net/post/

example for Office 365 Home I used.

1. <Configuration>
2. <Add SourcePath="C:\Office15" OfficeClientEdition="32" >
3. <Product ID="O365HomePremRetail">
4. <Language ID="en-us" />
5. </Product>
6. </Add>
7. </Configuration>
8. <Configuration>
9. <Add SourcePath="C:\Office15" Version="15.0.4753.1003" OfficeClientEdition="32" >
10. <Product ID="O365HomePremRetail">
11. <Language ID="en-us" />
12. </Product>
13. </Add>
14. <Display Level="Full" AcceptEULA="TRUE" />
15. </Configuration>

The other Product ID codes are located at:  

https://blog.vsean.net/post/191

Big thanks to that website.

Hope that helps.  Crazy how many issues I had with my Surface Pro 3 and Windows 10 and Office 2016, but it runs like a champ on my desktops!

-Dry

Get Help from MS Support to Roll Back -  ‘We need to remove some older apps" error’

http://answers.microsoft.com/en-us/office/forum/office\_2016-outlook/rolling-back-to-2013-from-2016/edda2c54-de95-446f-a306-59c688f15899?page=3&msgId=1f48defc-0069-4609-bb7d-1d4ca68481e9

https://community.office365.com/en-us/f/172/t/409681

We have a solution within Support for that. The issue is documented here: https://support.office.com/article/-We-need-to-remove-some-older-apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b

When you contact Support, let them know you are upgrading your Office 2013 subscription to 2016 and are getting a message that Visio or Project needs to be removed. The support agents are being reminded of this situation and how to resolve it.

********

</snip>

People who have home/personal can also work through support on getting this resolved, and they have a process to get you back on 2013.  If the support person is not providing you with a method to re-install 2013, feel free to give them my name as I am on the product engineering team, and own the compatibility matrix and the process for what to do for customers that currently connect to Exchange 2007

Let me know if you are unable to get this resolved.

Erik Ashby

Principal Program Manger

Outlook Org

</snip>

Official policy WAS No Revert back to 2013 from 2016! (see link above) - back out

Sorry, “upgrading” to 2016 is a one-way trip, like falling into a black-hole <grin>

Office 2013 is no longer available at all (bad luck if you wanted it for compatibility or just familiarity).

Yahoo! Maybe!

Change in Policy - Maybe Rollback - roll back - reverse - "Unsupported version of Microsoft Exchange" error when you use Outlook 2016 to connect an Exchange 2007 account”

https://support.microsoft.com/en-us/kb/3093039

This article provides you with a way to bludgeon MS Support into giving Office 2013 back! YAYYY!

I just saw this question and reply. 

http://answers.microsoft.com/en-us/office/forum/office\_2016-outlook/rolling-back-to-2013-from-2016/edda2c54-de95-446f-a306-59c688f15899

So if you contact MS support and quote the MS KB article you may be able to get 2013 back!  YAY!

https://community.office365.com/en-us/f/172/t/409681

**********

<snip>

Everyone I talked to at Microsoft support said that there was no turning back from 2016 if you subscribe to office 365.  Although it took four different attempts to get someone from support to listen to me -  … spoke with her supervisor, took control of my PC and my laptop, uninstalled 2016 and reinstalled 2013.  

One caution - make sure to set office 365 to not perform any updates or you will get 2016 back on your device automatically. 

Here's my Ticket number if it will help you: #13057424482. 

Finally, Viviana said there is a fix coming and to call back in about a month to see if you can configure exchange the way one you in 2013.  Thx.

</snip>

**********

<snip Read this reply Rolling Back to 2013 from 2016 >

Thanks for everyone's comments on this thread;  Customers can un-install 2016 and re-install 2013; This is important since due to required functionality on versions of Exchange 2010 or later, Outlook 2016 does not support connecting Exchange 2007.  (See system requirements https://products.office.com/en-in/office-system-requirements ) 

Business subscriptions can directly download Office 2013 (see https://community.office365.com/en-us/f/172/t/409681 .  ) while home/personal can also work through support on getting this resolved as needed.

Let me know if you are unable to get connected.

Erik Ashby,

Principal Program Manger

Outlook Org

</snip>

Process for Free Upgrade to Visio 2016

http://answers.microsoft.com/en-us/office/forum/office_365hp-visio/office-2016-uninstalls-my-visio-2013/11954b21-d1bd-42ce-82b2-d3178ae00ca6?page=4&msgId=dcadf859-9f6b-4445-b6c1-084d4e42616e

Good News:  I now have a free upgrade to a perpetual license of Visio 2016.  So I'm eating my words.  MS did the honorable thing.  My sincere apologies to Bill.

Bad News:  Office 2013 is fundamentally incompatible with 2016 and it does not look like it ever will be.

Here's the process that (finally) worked.

• Tech support called me back and 90min later I have a free upgrade.  The (only) number that worked was 866-452-4755.
• I worked with Pankaj
• I had to allow remote access (make sure you create a restore point prior to doing this!!!!!)
• I was assigned a case number.
• Make sure that you expect them to call you back if you are disconnected
• Oddly, I had to create an entirely new MS user account.  I have no idea why, but he said there was no other choice.  So, now I have two.
• He assigned the free 2016 Visio Standard license to my new account.
• If you've installed the free trial of Visio 2016 (as I did), you do not need to uninstall first.  The new install overwrites it.
• Once installed, you can use your old MS account.  The new account is necessary only for the new perpetual license.

Good luck everyone.  I suspect the free upgrades will only apply to those willing to go through this process in the immediate future.  I do not see this as sustainable in that I can get a license of 2013 Visio for $100 now that the new 2016 version is out for $300.  So my advice is to move immediately.

**********

OK - my problem is now solved as well, but it took two hours on the phone explaining the situation to three different support people. Eventually, I had to install a remote management tool on my PC and he then emailed me a link that added an activated version of Visio 2016 Pro to my MS account. I installed it, and the problem is solved. No charge. He said that a new fix was being developed that would be more effective than requiring every angry Visio or Project user to spend hours on the phone. I suppose that's a good idea.

Along the way, he shared this internal MS document with me:

---

Description: Office 365 subscribers who upgrade to Office 2016 AND have Visio or Project 2013 on their PC will get a warning message that indicates Visio and/or Project will be removed before they install. If they continue with the upgrade, they lose the 2013 product.

This applies to any of these Visio or Project SKUs:

• Visio Standard 2013

• Visio Professional 2013

• Project Standard 2013

• Project Professional 2013

Make It Right: Provide a free replacement Project/Visio 2016 version of the perpetual key to resolve the issue.

---

Hopefully this will help others in the same situation to resolve this problem, which never should have occurred in the first place.

David Basskin

Toronto, Canada

Visio 2013 & Project 2013 & InfoPath & SharePoiont Designer - Message "We need to remove some older apps" during 365/2016 install

http://answers.microsoft.com/en-us/office/forum/office_365hp-visio/office-2016-uninstalls-my-visio-2013/11954b21-d1bd-42ce-82b2-d3178ae00ca6?page=1&msgId=86529842-5a05-4614-b336-8dfc4a5b944e

<snip>

Let me see if I can explain what's happening here.

Our Click-to-Run technology has a limitation where multiple versions of it (2013 and 2016) cannot exist on the same computer. So, when Office is upgraded to 2016, the 2013 versions of Visio and Project become incompatible. We have a solution within Support for that. The issue is documented here:

https://support.office.com/article/-We-need-to-remove-some-older-

apps-error-a225347f-e102-4ea6-9796-5d1ac5220c3b

When you contact Support, let them know you are upgrading your Office 2013 subscription to 2016 and are getting a message that Visio or Project needs to be removed. The support agents are being reminded of this situation and how to resolve it.

Mike Maxey  (MS employee)

</snip>

***  How to Contact MS Support ***

For those who are looking for ways to contact MS Support, here are a few links:

Online chat support: **http://answerdesk.microsoftstore.com/AnswerTech******

I recently used online chat support myself. I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel:

• No ESL accent issues
• Provides instant time stamped transcript
• When you get transferred to the “right” person, they can review the history
• If they don’t read history, you can copy / paste the past conversation to them, saving you having to repeat yourself
• They are more likely to go off line to ask other people for help (good for you)
• You don’t have to listen to “elevator muzak” when they are off line
• You have 2 hands free to surf the web when they are not talking to you.

For some reason, I found that waiting for online chat responses intrinsically LESS  frustrating than listening to elevator muzak.

Make sure to copy the text from the chat window and save it before closing the chat window. It is handy to have a timestamped copy of the conversation, if only to publish it on the internet ... <evil grin>

Microsoft Online Electronic Software Download (ESD) Support

**http://support.microsoft.com/gp/esdentryoffice******

Many Microsoft products and product upgrades can be purchased via a retail store or online, then downloaded to your computer as an Electronic Software Download. In addition to buying your Microsoft product directly from Microsoft, you may have purchased it from another company. Please select the appropriate issue below to get assistance:

I need assistance installing a downloaded product or I’ve already successfully installed the product and need technical support.

None of the issues above describe my issue or question.

General trouble shooting in Office 365 ProPlus

**http://technet.microsoft.com/en-us/library/gg702620.aspx**

Shortcut to “ALL” Support options, learn more and lifecycle information for Office 2007/2010.

**http://support.microsoft.com/gp/gp\_off\_main******

Virtual Agent for Microsoft Office 365 - Billing Support phone number

Online chat support: http://answerdesk.microsoftstore.com/AnswerTech

Tips For Contacting Microsoft Support

http://www.worldstart.com/tips-for-contacting-microsoft-support/comment-page-1/#comment-1414307

The second post is Jim Liu?  The uninstall I can do.  But the version I have is Office 365 Home.

Which of these For Office 365 Business or Office 365 Business Premium:;  For Office 365 Enterprise E3 or Office 365 ProPlus: should I use?

I've read some other threads suggesting that MS Support can remote access your computer to roll back to Office 2013 for Office 365 Home subscribers, but not sure how to get onto one of these.

The second post in that link is what you want. Just uninstall the current version of office via "programs and features" and then choose the version office 365 you have from one of those links in the second post.

I was able to revert from 365 16 to 365 13 without an issue.

Just an update on this - have been in the online chat session with MS Support.  To quote:

"I really do apologize for that Frank but basically once you have already upgraded to Office 365 -2016 there is no way to revert to 2013

10:05 am"

"I really do apologize for that, but the update was set under the account and there is no way you could revert to older version.

10:11 am"

I guess I have no choice but to rollback my Virtual Machine and hope that works...  In the meantime, just gotta pray that MS realized how bad this is and fixes it.