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Hi everyone,
This is Bryan from the Office team. We are extremely sorry to learn that some of you are running into an issue with Office after upgrading from Windows 7 to Windows 10 where some of your Word, Excel and PowerPoint documents are failing to open with various error messages, such as:
[UPDATE - 8/25/2015]
On Monday, a fix went out to all Office 2013 Click-to-Run users that fixed the Protected View issue that was preventing some files from opening. For those users, the Office applications would launch and even creating new documents worked fine; however, opening some files resulted in various error messages like above. If you haven't already been prompted to install the August update, you can manually trigger by going into an Office application like Word, then select File > Account > Update Options > Update Now.
There are other known issues that could also cause similar error messages, but those are not related to the specific Protected View issue. Teams are working hard to determine the root cause and resolve those issues. For instance, if you are running Windows 10 and Office is running in Windows compatibility mode for a prior version, you likely will also experience issues.
We apologize for the inconvenience caused due to this issue!
Sincerely,
Bryan
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Bryan,
The Microsoft document previewer ain't working either in Outlook like before.
Hope your team fixes this too
regards,
Basil
I've tried all suggestions ... now that Windows 10 is advertised by Staples will those who purchase/download have the same problems? And what will the Windows 10 team tell them to do?
FRUSTRATED!!!
I've tried all suggestions ... now that Windows 10 is advertised by Staples will those who purchase/download have the same problems? And what will the Windows 10 team tell them to do?
FRUSTRATED!!!
I purchased a new computer with windows 10 and can't open word professional 2013. Can't resolve the issue , either here or at the link. Neither "workaround" makes any difference; Word 2013 still will not open. Have done full uninstall and reinstall of Office professional 2013 (several hours of frustration), and have tried every "fix" and "solution" offered on the Web. If I had known this would happen, I would have stuck with my old computer with Windows 7. Microsoft has a serious problem with Windows 10. I sure hope they get this fixed soon.
Will we be informed when this problem is fixed?
I would like to upgrade to Windows 10 but after one week I couldn't deal with the Office 2013 and Quicken 2009 problems. I did upgrade to Quicken 2015 when I found out that Windows 10 wasn't compatible with Quicken 2009