Office 2016 Licensing Service Not Available

Anonymous
2015-09-24T17:40:19+00:00

Since upgrade my Office 2013 software to Office 2106, I am seeing this error in the Windows 10 Event Log

Event 0, Office 2016 Licensing Service

The description for Event ID 0 from source Office 2016 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -1073418220

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  • <System>

  <Provider Name="Office 2016 Licensing Service" />

  <EventID Qualifiers="0">0</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2015-09-24T04:12:50.000000000Z" />

  <EventRecordID>10572</EventRecordID>

  <Channel>Application</Channel>

  <Computer>TestSystem</Computer>

  <Security />

  </System>

  • <EventData>

  <Data>Subscription licensing service failed: -1073418220</Data>

  </EventData>

  </Event>

This error normally occurs daily, generated by Microsoft installed Task Scheduler task 'Office Subscription Maintenance' being run.  I've also manually run this task at different times of the day in case the problem is an overloaded license server.  No luck, always fails

Is this something additional I need to accomplish to "reset" something on my computer so it goes to the correct server to validate my license?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2015-09-25T03:47:29+00:00

    Did online repair and rebooted computer.  No improvement; licensing request still fails.

    NOTE:  Also temporarily disabled anti-virus software when doing licensing check.  No difference so anti-virus is not the issue.

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  2. Anonymous
    2015-09-24T19:45:37+00:00

    Hello Larry,

    Thank you for posting on Microsoft Community.

    I suggest you to try doing a complete repair of Office 365 and check if it resolves the issue.

    Let us follow these steps to repair Office 365:

    1. From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2016 installation.
    2. Click on Change and then select the Online Repair option.
    3. This step would repair/reinstall Office 2016.
    4. Once completed, make sure to restart the computer.

    Hope the above information helps. Reply with the result and I'll be happy to help you further.

    Thank you.

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