Office 2016 Licensing Service Not Available

Anonymous
2015-09-24T17:40:19+00:00

Since upgrade my Office 2013 software to Office 2106, I am seeing this error in the Windows 10 Event Log

Event 0, Office 2016 Licensing Service

The description for Event ID 0 from source Office 2016 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -1073418220

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  • <System>

  <Provider Name="Office 2016 Licensing Service" />

  <EventID Qualifiers="0">0</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2015-09-24T04:12:50.000000000Z" />

  <EventRecordID>10572</EventRecordID>

  <Channel>Application</Channel>

  <Computer>TestSystem</Computer>

  <Security />

  </System>

  • <EventData>

  <Data>Subscription licensing service failed: -1073418220</Data>

  </EventData>

  </Event>

This error normally occurs daily, generated by Microsoft installed Task Scheduler task 'Office Subscription Maintenance' being run.  I've also manually run this task at different times of the day in case the problem is an overloaded license server.  No luck, always fails

Is this something additional I need to accomplish to "reset" something on my computer so it goes to the correct server to validate my license?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2015-12-16T12:25:13+00:00

    I wonder how many people would sign a petition to chastise Microsoft for these practices and to demand a change in how it deals with those seeking support.

    Maybe we've been going about this the wrong way for all too long.

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  2. Anonymous
    2015-12-16T06:13:36+00:00

    Also having this issue and looking for an update.

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  3. Anonymous
    2015-12-09T14:22:39+00:00

    Also having this issue and looking for an update.

    Vardhaman S or other Microsoft Support Engineer, can you please provide a status for this issue reported by many people now?

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  4. Anonymous
    2015-12-04T00:17:12+00:00

    Like the others on this thread, I too like to keep my Error Log clean and am having this problem on multiple computers.  I've read ...all the way to the end -- and no solution.  This occurs too often, Microsoft.  As one of the OP's said, it's usually crickets from MS beyond a pathetic "reinstall, restart, or ignore-it" response to the OP's question.

    The failure of a Technical Support person to follow up further on a topic, or the inability to flag these posts for follow-up, is a failure in this process.  Similarly is the inability to mark a topic as Answered/Solved/Closed so people don't waste their time reading these topics.

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  5. Anonymous
    2015-11-30T19:03:46+00:00

    P.S. to Microsoft staff: I'm also tired of useless, uninformed instructions from "Support Engineers." If you don't have a real solution, say so. Don't further waste our time with blanket, vanilla "troubleshooting" that does absolutely nothing to fix what's broken. Stop it now.

    This is one of my pet peeves here. Right up there with people marking one of these useless posts as "the solution" to the problem. There is no way to downvote/cancel a post that is marked that way. So it makes it even harder for people to get a real solution because MS drones just point to the "Solution" and repeat the useless mantra.

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