Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Whats worse is you cannot create one single account for a customer then expect to be able to manage the Licenses under one account.
First of all it doesn't work, the site has no way to differentiate the licenses or know what machine it as installed on. So when you try and activate all you see is a bunch of the same exact product names in a list no way to tell one form the other and almost impossible to pick the correct one. I am currently trying to activate 5 and no matter which one I puck they will not activate telling me the keys are activated in another account. So the process just doesn't work anyways. I have spent hours on the phone with Microsoft, Who do I charge for those hours? I have to pay my staff to waste their time on this stuff. and forget it if you ever have to reinstall.
Second: Their seems to be random limitations on how many licenses you can register in one account
Third: It seems the only reliable way to do this is to create an account for each and every machine. However you must be able to receive the activation emails form Microsoft for each account. So now I have to waste time creating an group account in their email domain something like Office ******@customerstoemrsdomain.com then create emails for each machine something like ******@customersdomain.com and add that to the group. Then I fwd the group to something at my domain like ******@mydomain.com in order to receive all the activation emails. Now I though this was a viable solution, however very time consuming, until we needed to reinstall reactivate a machine and we found all the machines Live accounts we created were deactivated by MS citing that they wee either used for spam or are against policy? WHAT?
fourth:
Theres many more reasons but my head and my hand hurts from thinking about this. I was so pissed off at the incompetency of the MS tech I was on the phone with the other day that for the first time in my 24 year IT career I was punching the desk and kicking chairs. They do not know howto fix their own problems. I was referred to "professional support" because the PC "was joined to a domain". Oh and surprise i called the number that was given and Oh they arent open right now. HMMM
Bottom line is this is a Broken system. This is the most business, partner, OEM unfriendly system I have ever seen and it just does not work. MS is raking in the dough pushing its Monthly subscription model while leaving all of us in the dark and in the dust unable to support their products anymore. And worse it costs us all real dollars in our time and maybe even hurting relationships with our customers.