Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
RonBarker,
OP here.
The assumption that all businesses operate on the basis of end users managing their own software is simply faulty. I am not saying it is not a sound business model; I am saying only that it misrepresents, or at least fails to represent, a very large number of small businesses out here. 357 replies here should be some indication that the problem is with the activation model, not with the business model of the vendors trying to activate legally-purchased software.
I, like many independent small business IT support professionals, am charged with being the gatekeeper of all things IT on behalf of my clients. This includes purchasing and installing all software. In many cases, they do not want to be bothered with this, since they would prefer to stick to changing tires, dispatching trucks, or whatever else it is that they do--not installing software.
Furthermore, I have too many serious clients to risk the futility and continual surprises of trying to manage systems for customers that insist on installing their own software and where an end user will install some freeware he used on his home computer, only to leave me spending hours digging out the fact that it was responsible for the failure his boss reported a week later when his accounting system broke--with nary a word about the installation of the faulty application to help me solve the problem. So I have made a business decision to support only clients that can tolerate having me function the way an actual IT manager would function, and end users are users, not administrators, on their computers.
On top of all of this, my experience informs me on a host of IT-related issues well beyond the end user's experience, not the least of which is that one should really keep track of product keys and accounts. Nine times out of ten, if a client were to install their own Office, they would set up a live account without bothering to record the product key, the live account ID, or even the password for the live account. Then they would call me to "fix it" when it needs to be reinstalled. I do not have time to be drawn away from other projects, so I do all registrations on their behalf, keeping the information handy in the event a reinstall is required.
So I have to disagree entirely that the problem is with the vendor; it is with the faulty assumptions on the part of Microsoft and its apologists regarding who is using and managing the software. As a vendor, I am just trying to find a way to avoid complicating my life and my clients' lives without capitulating to the near-coercion toward entirely abandoning an otherwise healthy and productive business model. While I am not particularly a Microsoft apologist, MS products have, in fact, opened doors to getting things done, and I have always been fastidious in requiring clients to pay for the correct products, to the point that I will not work on a computer running unlicensed software, except to first remove and/or replace it with a licensed copy. It is a major nuisance (fact) and utterly ridiculous (my opinion) to have an activation model that is either completely oblivious or intentionally ignores the way many of us do business.
In fact, in the world in which I and all my clients live, the problem is not that I am trying to tie their hands, but that we are being told we must subjugate, if not downright abandon, the many cost and labor efficiencies we have developed over the years to a new licensing model that assumes, incorrectly, that the end user will be managing his own software.
These activation complications are symptomatic not only of Microsoft's blind spot regarding small business, but of the herd mentality pervading that portion of the customer base that blindly assumes that everyone fits the single-user or large-business model that can actually use the new activation model effectively. Many of us live our entire work life outside that herd and within that blind spot.