Install Office 2016 OEM without Live account

Anonymous
2015-10-07T18:12:57+00:00

I manage IT services for several small businesses and periodically need to purchase new computers with Office. I just purchased a new Dell laptop with the OEM version of Office 2016 Home & Business. It will not let me activate it without adding it to a MS account.

I know this is a perennial question, beginning with Office 2013, that is a major headache for independent technical consultants that support small businesses, as I do. But I have never seen a solid answer as to how to get this installed on the computer without the MS account--just a lot of try this, try that. This is NOT Office 365, just Office H & B 2016!

 I will not:

  • Add it to my MS account, or it will be forever stuck to me--which is inappropriate, since I will not own the computer or software once I am paid for the system by my client.
  • Make my client set up a MS account just for this.
  • Pry into my client's information to get his MS account information (if he even has one).

But I must have Office installed, activated, and updated before I give the system to my client. The activation dialog, in fact, gives me the option of using a product key instead of a login, but then proceeds to "Redeem Online"--which I believe will end up with the same result that requires a MS account.

At this point, I now have a bigger issue. I backed up the Program Data folder that contains the cached Office installation files, then uninstalled MS Office, hoping that a reinstall would give me some option to truly install without being forced to figure out a MS account for my client. The uninstallation removed the original setup folders. Good thing I backed it up, but then when I reinstall from any of those, it installs Office 2013, not Office 2016. And while it still validates the key when I click the option to use a key instead of a logon, it (as before) takes me to "Redeem Online".

Hello, Microsoft: this issue alone has just eliminated my entire profit from this project, given the time I have already spent trying to get this done, then uninstalling and attempting to reinstall.

I know there are versions that can be activated without a MS account, but I do not buy in bulk and can never seem to figure out which is which.

How do I get this installed for my client without being required to use a MS account?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

515 answers

Sort by: Oldest
  1. Anonymous
    2015-11-20T17:20:24+00:00

    I agree with Rohn007 here. If everyone that has this problem would vote for one of the existing complaints here, the collective voice might get some attention:

    http://office.uservoice.com/forums/285186-general

    Be sure to vote for one of the existing ones; there are already three on the same subject, and having multiple ones all complaining about account-based activation is likely to dilute our voice. And unless you have a better use for your votes, vote three on the same issue Better to have 90 votes on one activation-related issue than 30 votes on each of three different ones that, in effect, all say the same thing.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-11-23T10:17:22+00:00

    Any ideas ?

    We need OEM without LiveID activation...

    Many thanks.....

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-11-24T20:11:08+00:00

    Add me to the list of annoyed consultants!

    I'm just adding my voice to the discussion so I can come back and find whatever solution is discovered by some angry and exhausted sysadmin who returns to save us from this "feature".

    Hopefully the fix comes soon.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-11-26T02:22:03+00:00

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-11-26T10:52:35+00:00

    One IT support guy installing Office 2016 here. What I've found out so far:

    Installer

    The installer is unbelievably buggy, even buggier than in 2013 version. Either Click To Run downloader minimal variant or full DVD ISO are mostly able to install applications (Excel, Word) themselves but stall at 80 % or 90 % installing additional services, virtual printers and so on. On my side it could be resolved by going to Windows' Control Panel - Programs and functions - Office 2016 - right Click - repair - FULL ONLINE REPAIR. It redownloaded everything (funny, isn't it) and completed to 100 %.

    The C2R installer is able to pretend activity but Windows' Resource watcher doesn't show any activity from installer neither on harddisk, CPU, RAM nor network. Time-outs are set to ridiculous values such as 8 hours. Error codes are badly documented, sometimes completely missing (evergreen "Something went wrong").

    Some issues can be resolved by famous Mr. Fixit but only some.

    If you want to be sure that there are no remains of previous installations, use some of these VBS scripts:

    Thanks to those nice people.

    Activation

    Office 2016 requires activation both for retail codes and OEM codes (DELL). They need to be redeemed in MS Account and transformed to product-key. No exceptions.

    The practice here is that we store in our internal PC assets database these information for future purposes. For every PC or laptop we store product key and original redeem code as we don't want to bother with MS Account messy list of activated products (recently they've added date of activation at least, yay!!).

    Selling computer out of small business company should not be problem: it's possible to give the new owner product key (not redemption key!!) along with installation media (either burned ISO or ISO file itself) and whenever he needs to reinstall and reactivate the product he'll just insert the product key and won't be asked to log-in to any other MS account as the redemption process has been already done. The product will get activated just as in good old days.

    The only drawback of such process will be that all the product keys will pile up in company's MS Account as they cannot be transferred to MS accounts of new owners.

    Activation issue

    There is also some huge mess with redeem codes issued by OEM manufacturers such as DELL. You get your new laptop along with Office 2016 redeem key, you log in to your MS Account trying to play Micorosoft's game nicely, put in redeem code to get your product activated, your product key and your installation media and all you get is  "The page is taking longer to load than expected." or "The account isn't associated with this office product." No activation at all, no installation, no joy. Support engineers suggest using IE 11. Weeee! Fun!

    I've experienced this with DELL supplies a few times and it's resolved by taking these steps (in case you've bought your Office 2016 from them along with new HW), they're aware of this situation and will help:

    1. Contact DELL (or your OEM manufacturer) and let them know
      • your HW Service Tag,
      • your Office 2016 product key (which is actually not a product key, but redeem code),
      • your MS Account ID (in form of login e-mail address)
    2. DELL will verify this and will forward your request to Microsoft
    3. Microsoft will send you an URL with super long hash which leads you to login into your MS Account and will add your MS Office 2016 to it.

    At first, Microsoft tried to refuse to issue multiple new keys for one MS Account. After pushing them a little bit, DELL got them to do so. It's still possible to activate and bind multiple Office 2016 licenses to one small business MS Account. We've got 12 products activated there and still can add more. I'm still not aware of any limit, some say 20, some say 50. Dunno.

    URL sent by Microsoft to redeem new product key looks like this:

    setup.office.com/?token=<superlonghash>&ctid=<8chars>-<4chars>-<4chars>-<4chars>-<12chars>

    By the way: Office 365 must be genuinelly bound in 1:1 scenario to MS Accounts. This means that if you activate Office 365 using your MS Account, you won't be able to activate any other Office 365 product there. Be prepared.

    Dell is aware of all this and pushes MS to resolve the issue. To public and to individuals, MS still plays dumb. To important business OEM partners, MS tries at least.

    This is all I've found out in last two weeks trying to activate and install two instances of fresh Office 2016 purchases. Microsoft, thanks for having fun. You never disappoint.

    Was this answer helpful?

    0 comments No comments