Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Good analysis, Brian. I think maybe what has happened is that application developers have found that customers don't rush to buy their periodic new versions, as users see ever smaller incremental improvements and new features. As a long time user of Adobe Photoshop, I can attest to that. $650 was the initial purchase price, with Upgrade versions about every 18-24 months for $200, and those new versions' "features becoming increasingly more hype than substance. Many serious users skipped every other upgrade, and some skipped two out of three, before they deemed a new version worthwhile. Adobe attempted to dissuade that with upgrades being limited to users of the last 2 editions, and when that didn't bump upgrade sales, they went to the rental (aka subscription) model.
When Adobe announced Photoshop CC would be $10 a month, the was a run on the current retail version, Photoshop CS6 by users of CS4 and CS5. As a customer, I ask myself, if Photoshop had mostly cosmetic or insignificant improvements in their upgrade versions, what is Adobe's motivation to make major improvements now? They've turned product sales into an Annuity for Adobe. You pay $10 a month for the rest of your life to Adobe, whether they make material improvements or not, if you want to continue using the product. I'm sure Microsoft execs watched the results of Adobe's move. After two and a half years, it's still going. Adobe support is as poor as ever, with ESL personnel in Asia. Customer service is awful. Yet my wife allows Adobe to charge our credit card $10 a month plus tax each and every month. I still use Photoshop CS6, the last version they sold (although recent Windows 10 updates have started crashing that program, so I've had to go back to W10 build 1511 and turn off auto updates.)
Sorry for the long comment. Bottom line is that just using a computer is getting more complicated and more expensive. As in so many other industries, big tech corporations have excessive power and support the government establishment to be sure they keep that power. The corporation-government cabal has built barriers to new entry so as to keep the status quo and their joint power. I just completed a Microsoft survey with all truthful answers. I know what will come of that...I'll not be asked to fill out a survey again. LibreOffice looks better every day. So does Linux.