Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2015-10-13T12:19:10+00:00

    I am a big fan of MS products, and I work entirely within the MS ecosystem. I use inking regularly for notes. Disappearing ink is a major malfunction in a flagship product.

    Granted, the problem is ameliorated by switching off handwriting recognition. But to have to resort to such a tactic should be simply an astonishing embarrassment to the Office development team.

    Could we get some more information about what kind of fix we can expect? Does every Office 2016 user have this problem, or does it result from cumulative registry changes or conflicts with other programs?

    Thanks for any information

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  2. Anonymous
    2015-10-13T11:52:52+00:00

    Still having this issue as well. Truly **** that there never is any product testing from microsoft.

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  3. Anonymous
    2015-10-10T22:01:22+00:00

    Hi

    Im still having the same problem. . .

    Is there any update available yet?

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  4. Anonymous
    2015-10-08T17:43:02+00:00

    Hi,

    Yes I disabled handwriting recognition. It has been one day only so it is early to say something but I didn't have any ink disappearing problem since I disabled the option. I will let you know if I experience the same bug even with this option disabled.

    Nope, doesn't work for me.  Tried every combination, no result. I also still have OneNote 2013 installed. With that version I do not have any issues.

    It's a onenote 2016 problem. Inking in Word 2016 is also no problem.

    Hope this was helpful

    Regard,

    Boris

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  5. Anonymous
    2015-10-07T23:32:36+00:00

    Hi,

    Yes I disabled handwriting recognition. It has been one day only so it is early to say something but I didn't have any ink disappearing problem since I disabled the option. I will let you know if I experience the same bug even with this option disabled.

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