Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

145 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-10-01T23:00:41+00:00

    Mavis,

    I have done the update, but I still experienced this issue earlier today. I haven't tried with the hand writing recognition disabled yet, but I have disabled it and will be seeing if the issue persists.

    I will note that it seemed to be happening when syncing with one drive, and once I disabled the wifi and it couldn't auto sync, it seemed to help the issue.

    If the handwriting recognition doesn't help I will update.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-01T20:36:02+00:00

    I also have this problem in my Lenovo Thinkpad X230 Tablet (Wacom, not N-Trig) (Windows 10 Pro x64) and OneNote 2016 x64. I downgraded to OneNote 2013 x64 due to this as well as PDF prinouts sync issue in 2016 version.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-01T12:15:36+00:00

    After the update this morning and disabling handwriting recognition, I haven't lost any inking in OneNote 2016 running on Windows 10.

    Interestingly, OneNote still will occasionally "flash off" for a fraction of a second, and then the content of the screen reappears. It would be after such a "flash" that much of the inking would disappear previously. The "flashes" still occur, and these are random, separate from the automatic saving to OneDrive.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-10-01T07:18:01+00:00

    Thanks for the information, unfortunately I'm unable to install the update :(

    The updates begins to install, i reboot as required, the post-reboot phase gets to 40-50% and then it tells me that the update has failed and has to be reset. I tried it four times, no luck.

    I also tried to stop the windows update service, flush the %windir%\SoftwareDistribution folder and start the update service again, but that also didn't work.

    Then I tried the Microsoft FixIt for Windows Update (getting real desperate here ;)) - again, no dice.

    Unfortunately, the update log just states: "Error while installing updates on 01.10.2015" and no concrete error number or anything like it.

    I pulled the windows update log with powershell (Get-WindowsUpdateLog cmdlet) and attached it - maybe somebody can help me figure out the problem.

    https://onedrive.live.com/redir?resid=271C41EDF78AF234!24870&authkey=!ANSxbEtUNmoCwvM&ithint=file%2clog

    **EDIT:**Just to be sure: I have a Surface Pro 2

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-10-01T03:54:05+00:00

    That's great to hear, keep up the great work everyone, we all really appreciate it! I have disabled handwriting recognition and will watch to see if it improves. I'll report back when I find out! Thanks for replying so quickly

    Was this answer helpful?

    0 comments