Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

145 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-07-08T02:41:25+00:00
    1. running Windows 10 PRO
    2. I experienced the issue a long time ago and this was very similar. I had written about a 1.5 pages of handwritten notes and the ink totally disappeared.
    3. I am not sure what occurred that caused the ink to disappear. I tried to click undo to try to get the ink to reappear, but it did not work.
    4. I have only had this occur the one time, which I reported. It was very frustrating.
    5. I have not disabled the automatic handwriting recognition. I was recording audio while I was taking the notes. I have experienced some issues while recording audio. This past Tuesday, OneNote crashed unexpectedly after only 10-15 minutes of recording audio and taking handwritten notes. Fortunately, my ink didn't disappear after I restarted OneNote and began recording again.

    If I turn off handwriting recognition, will I be able to turn it back on and be able to search handwriting that was written while the feature was turned off? I find it extremely helpful to search my text when reviewing notes and preparing for exams.

    I wonder if the issues could be related to the audio recording feature following my text as I write my notes while recording.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-07-07T17:04:11+00:00

    Hey atwsmu, I’m Laurentiu, a developer on the OneNote Ink team. Very sorry you’re running into these issues, but I’m investigating now and hopefully can help. J

    In order for us to find out what the problem is, it would help if you can provide us with some information:

    1. What Windows version you are on? steps to find out your Windows version are provided here: https://support.microsoft.com/en-us/help/13443/windows-which-operating-system
    2. Please describe how the ink disappears. Does it get moved somewhere else? Does it ever come back?
    3. Do you see any pattern in when the ink disappears? For example, it is consistently disappearing when you do a specific task/scenario/steps?
    4. How often do you hit this problem?
    5. Does this problem still occur if you disable Automatic Handwriting Recognition? You can disable handwriting recognition by going in OneNote into File->Options->Advanced and disable the box “Enable automatic handwriting recognition”.

    Thanks!

    Laurentiu

    Software Engineer, OneNote Ink Team

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-06-29T02:12:19+00:00

    I am having trouble again with disappearing ink. It happened twice tonight during a lecture while taking handwritten notes.

    OneNote 2016 Version 16.0.6741.2048.

    This only started happening today. I hope you can get this fixed.

    How can I remove the latest update, because I didn't have this problem before the latest office update that fixed issues with Outlook not allowing file previewer.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-04-06T22:18:21+00:00

    how to fix this stacked handwriting? I'm using Surface 3, OneNote 2016 version 16.0.6741.2021

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-03-15T20:28:48+00:00

    Hi we are on Office 2016 Volume branch not Office365.  OneNote version 16.0.4312.1000 we are also seeing this issue with several users.  Will updates be provided to fix the issue on the volume licensed version of OneNote?

    Was this answer helpful?

    0 comments