Disappearing Ink problem in OneNote 2016 + Surface Pro 3

Anonymous
2015-09-23T06:58:32+00:00

Hi,

I just upgraded to Office 2016 via the Office 365 subscription. Working on a Surface Pro 3 and Windows 10. I am mostly using OneNote 2016 to take handwritten notes using the Surface Pen.

The disappearing ink issue, (that was a problem in the OneNote 2013 edition, until it was fixed), seems to be back: parts of written stuff disappear. I was writing in OneNote 2016, and out of nowhere, parts of what I had written earlier disappeared. Though the issue is not as severe as it was earlier, when the disappearing was very frequent.

This needs to be fixed ASAP, it renders OneNote not very useful for note-taking!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2016-01-29T13:14:20+00:00

    Hi Mavis,

    According to your description, I have the C2R version of office 2016. I tried updating, but it says that its already upto date, but the version is only 16.0.6001.1034 still?

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  2. Anonymous
    2016-01-26T23:26:41+00:00

    Hi, everyone.

    It’s been a while since I posted, so I want to check in and give you a quick update. On behalf of the team, I want to thank everyone who has graciously helped us troubleshoot thus far and apologize for the inconvenience this has caused you. 

    While recent updates appear to have fixed most of the disappearing ink issues, it sounds like some of you are still running into this. If you are still seeing the issue, please post here with details on the OneNote version number and if the bug continues to happen even after hand writing recognition is disabled.

    Thanks

    Mavis

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  3. Anonymous
    2016-01-26T23:26:08+00:00

    Thanks for letting us know. Let me know if you continue to see it after handwriting recognition is off.

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  4. Anonymous
    2016-01-26T23:25:43+00:00

    The version numbers are fine :)

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  5. Anonymous
    2016-01-21T09:31:04+00:00

    Hi Mavis,

    If I click the "About OneNote" button it reports an older version than what it says by the "Office Updates" section in the "Account" tab (here it reports the new version number that you give).

    Is my OneNote up-to-date, or has something gone wrong?

    Thanks,

    Ryan

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