This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When I navigate to https://portal.office.com, and try to login, the initial screen says "connected to Windows". When I attempt to click on my username, it does nothing. I then have to select use another account and type my username again.
I have the latest build of Windows 10 Enterprise and am using IE 11, with automatic logon only in intranet zone enabled.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The fix for me was to go to Settings > Accounts and remove my 'work or school account' from the list accounts at the bottom. Not really sure what the benefit was to add my work account to the computer, but it seemed like a reasonable idea at the time.
I am also seeing the same issue.
Running
Windows 10
Edge or internet explorer have had the same issues
Computer is not domain joined but joined to Azure AD as a work account
Many other users are seeing the same issue in my organisation.
Hi Lee,
Could you provide us with some additional information below so we can focus on the issue from your side? To protect your privacy, we've also sent a private message to you to collect the information. You can access the private message via https://community.office365.com/en-us/user/conversations.
Thanks,
Lingyu Sun
Hi Lee,
We've escalated the case to the related team for further investigation. They will contact you directly via the email address lee***@cel***.co.uk you provided. Please pay attention to your mailbox and keep working on the issue with them.
Thanks,
Lingyu Sun
I have the same issue,
Windows 10 with latest updates
Edge browser
Machine not linked to a domain (azure or on premises)
Seems to happen when I have been logged into portal earlier in the day, and then go back to login again.
One Workaround is to open a private browsing window and login from there.