Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Any progress on this?
I have the same issue.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
When I navigate to https://portal.office.com, and try to login, the initial screen says "connected to Windows". When I attempt to click on my username, it does nothing. I then have to select use another account and type my username again.
I have the latest build of Windows 10 Enterprise and am using IE 11, with automatic logon only in intranet zone enabled.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Any progress on this?
I have the same issue.
Hi Jared,
Thanks for reporting this to us. To look into the issue, I have sent you a private message to request information from your side.
To protect your privacy, I have sent you a private message asking for the information. You can go to this link to access to the Private Message: https://community.office365.com/user/conversations
In addition, to protect your private message, I have masked the tenant and vanity domain information in your post.
Best regards,
Mills
Same issue. Attempting to log in to any Office 365/AAD authenticating site gives the same "Connected to Windows" link listing my Organizational account without letting me log in without using the other user option. Windows 10 Enterprise x64 version 1511 build 10586.36. The computer is domain joined but no federation or AAD/AD syncing is taking place at this time. If it makes any difference Office 2016 VL version is installed as well. Tenant is[Private message masked by MSFT for security] and vanity domain is [Private message masked by MSFT for security]. At one point I tested the AAD join on this machine but have disconnected it. Also had signed in to the Store app with the organizational account (set up the organizational store linked to this AAD domain) but am now logged out of the Store app. When clicking to sign in to the Store App two Microsoft Accounts are listed (remembered) to sign in as (one personal, one using the same email as the Organizational account) and one organizational account. Those same three accounts are listed under Settings > Accounts > Your Email and Accounts at the bottom of that screen listed under "Accounts used by other apps". The event viewer is listing a few AAD errors as listed below.
Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 1/2/2016 10:55:15 AM
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User: 450G2-Ghost\Temp
Computer: 450G2-Ghost.troy.org
Description:
Error code 0xCAA5001C, error message: Token broker operation failed., additional information: Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer
Parameter 1 is null or undefined.
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />
<EventID>1098</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>103</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000012</Keywords>
<TimeCreated SystemTime="2016-01-02T16:55:15.153959400Z" />
<EventRecordID>339</EventRecordID>
<Correlation />
<Execution ProcessID="418400" ThreadID="418432" />
<Channel>Microsoft-Windows-AAD/Operational</Channel>
<Computer>450G2-Ghost.troy.org</Computer>
<Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />
</System>
<EventData>
<Data Name="Error">3399811100</Data>
<Data Name="ErrorMessage">Token broker operation failed.</Data>
<Data Name="AdditionalInformation">Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer
Parameter 1 is null or undefined.</Data>
</EventData>
</Event>
Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 1/2/2016 10:55:14 AM
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User: 450G2-Ghost\Temp
Computer: 450G2-Ghost.troy.org
Description:
Error code 0x80004003, error message: Invalid pointer
Parameter 1 is null or undefined., additional information:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />
<EventID>1098</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>103</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000012</Keywords>
<TimeCreated SystemTime="2016-01-02T16:55:14.906343900Z" />
<EventRecordID>338</EventRecordID>
<Correlation />
<Execution ProcessID="418400" ThreadID="418432" />
<Channel>Microsoft-Windows-AAD/Operational</Channel>
<Computer>450G2-Ghost.troy.org</Computer>
<Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />
</System>
<EventData>
<Data Name="Error">2147500035</Data>
<Data Name="ErrorMessage">Invalid pointer
Parameter 1 is null or undefined.</Data>
<Data Name="AdditionalInformation">
</Data>
</EventData>
</Event>
Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 1/2/2016 10:55:14 AM
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User: 450G2-Ghost\Temp
Computer: 450G2-Ghost.troy.org
Description:
Error code 0x80004003, error message: Invalid pointer, additional information: Exception details: Invalid pointer
Parameter 1 is null or undefined.
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />
<EventID>1098</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>103</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000012</Keywords>
<TimeCreated SystemTime="2016-01-02T16:55:14.906225400Z" />
<EventRecordID>337</EventRecordID>
<Correlation />
<Execution ProcessID="418400" ThreadID="418432" />
<Channel>Microsoft-Windows-AAD/Operational</Channel>
<Computer>450G2-Ghost.troy.org</Computer>
<Security UserID="S-1-5-21-3468424703-1747621623-2930359564-1002" />
</System>
<EventData>
<Data Name="Error">2147500035</Data>
<Data Name="ErrorMessage">Invalid pointer</Data>
<Data Name="AdditionalInformation">Exception details: Invalid pointer
Parameter 1 is null or undefined.</Data>
</EventData>
</Event>
Thanks
Jared
Hi Damon,
Given your information you provided in the separated thread, we've escalated the case to the related team for further investigation. They will contact you directly via the email address dbe***@pha***.com. Please pay attention to your mailbox and keep working on the issue with them.
Thanks,
Lingyu Sun
Hi Damon B,
Could you please refer to the post replied by LynnTowle2376 on 12/11/2015 11:50 PM in this thread? We would like to check whether your situation is similar.
https://community.office365.com/en-us/f/148/p/420208/1060317#1060317
To look into the situation, I have sent you a PM to request information from your side. To protect your privacy, please reply through the private message I have sent you.
Access the private message by the following steps:
Please check and reply it at convenience.
We would appreciate your working with us.
Best Regards,
Rene