When logging into https://portal.office.com it says "connected to windows"

Anonymous

When I navigate to https://portal.office.com, and try to login, the initial screen says "connected to Windows". When I attempt to click on my username, it does nothing. I then have to select use another account and type my username again.

I have the latest build of Windows 10 Enterprise and am using IE 11, with automatic logon only in intranet zone enabled.

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50 answers

Anonymous

2015-12-19T22:32:03+00:00

Hi Stine,

To further look into the situation, I have sent you a PM to request information from your side.

Please check and reply it at convenience via the link: community.office365.com/.../conversations

We would appreciate your patience here.

Best Regards,

April
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Anonymous

2015-12-19T13:53:39+00:00

forgot to write that I only am seeing this problem in Edge and IE. Chrome and Firefox i working fine.
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Anonymous

2015-12-19T13:40:53+00:00

I have the same problem... Im not in a AD. Just using O365 in Edge.
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Anonymous

2015-12-18T08:54:39+00:00

Hi David,

Thanks for reporting this to us. To look into the situation, I have sent you a PM to request information from your side.

To protect your privacy, please reply through the private message I have sent you.

Access the private message by the following steps:

1. Go to the Your details section on the right side of the community page.

2. Click Private messages.

3. Click the subject title to view and reply the message.

Please check and reply it at convenience.

We would appreciate your working with us.

Best Regards,

Rene
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Anonymous

2015-12-17T09:49:54+00:00

Hi,

I am having the same problem on my laptop:

Windows 10 Nov update

Connected to on-premises AD which is sync'd with Azure AD Connect

Added Office 365 Work Account to Windows for mail, calendar, etc

No ADFS

Email address also has Microsoft Account associated (also joined to Windows)

Whenever I click the username to try to log in I get the following events in Event Viewer:

Log Name:      Microsoft-Windows-AAD/Operational

Source:        Microsoft-Windows-AAD

Date:          17/12/2015 15:36:10

Event ID:      1098

Task Category: AadTokenBrokerPlugin Operation

Level:         Error

Keywords:      Operational,Error

User:          ****

Computer:      ****

Description:

Error code 0x80004003, error message: Invalid pointer, additional information: Exception details: Invalid pointer

Parameter 1 is null or undefined.

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event">

<System>

    <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

    <EventID>1098</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>103</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000012</Keywords>

    <TimeCreated SystemTime="2015-12-17T15:36:10.927414300Z" />

    <EventRecordID>761</EventRecordID>

    <Correlation />

    <Execution ProcessID="3660" ThreadID="10176" />

    <Channel>Microsoft-Windows-AAD/Operational</Channel>

    <Computer>****</Computer>

    <Security UserID="*****" />

</System>

<EventData>

    <Data Name="Error">2147500035</Data>

    <Data Name="ErrorMessage">Invalid pointer</Data>

    <Data Name="AdditionalInformation">Exception details: Invalid pointer

Parameter 1 is null or undefined.</Data>

</EventData>

</Event>

Log Name:      Microsoft-Windows-AAD/Operational

Source:        Microsoft-Windows-AAD

Date:          17/12/2015 15:36:10

Event ID:      1098

Task Category: AadTokenBrokerPlugin Operation

Level:         Error

Keywords:      Operational,Error

User:          ****

Computer:      ****

Description:

Error code 0x80004003, error message: Invalid pointer

Parameter 1 is null or undefined., additional information:

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event">

<System>

    <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

    <EventID>1098</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>103</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000012</Keywords>

    <TimeCreated SystemTime="2015-12-17T15:36:10.927476800Z" />

    <EventRecordID>762</EventRecordID>

    <Correlation />

    <Execution ProcessID="3660" ThreadID="10176" />

    <Channel>Microsoft-Windows-AAD/Operational</Channel>

    <Computer>****</Computer>

    <Security UserID="*****" />

</System>

<EventData>

    <Data Name="Error">2147500035</Data>

    <Data Name="ErrorMessage">Invalid pointer

Parameter 1 is null or undefined.</Data>

    <Data Name="AdditionalInformation">

    </Data>

</EventData>

</Event>

Log Name:      Microsoft-Windows-AAD/Operational

Source:        Microsoft-Windows-AAD

Date:          17/12/2015 15:36:10

Event ID:      1098

Task Category: AadTokenBrokerPlugin Operation

Level:         Error

Keywords:      Operational,Error

User:          ****

Computer:      ****

Description:

Error code 0xCAA5001C, error message: Token broker operation failed., additional information: Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer

Parameter 1 is null or undefined.

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event">

<System>

    <Provider Name="Microsoft-Windows-AAD" Guid="{4DE9BC9C-B27A-43C9-8994-0915F1A5E24F}" />

    <EventID>1098</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>103</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000012</Keywords>

    <TimeCreated SystemTime="2015-12-17T15:36:10.935540900Z" />

    <EventRecordID>763</EventRecordID>

    <Correlation />

    <Execution ProcessID="3660" ThreadID="10176" />

    <Channel>Microsoft-Windows-AAD/Operational</Channel>

    <Computer>****</Computer>

    <Security UserID="****" />

</System>

<EventData>

    <Data Name="Error">3399811100</Data>

    <Data Name="ErrorMessage">Token broker operation failed.</Data>

    <Data Name="AdditionalInformation">Operation name: RetrieveCookies, Error: -2147467261 (0x80004003), Description: Invalid pointer

Parameter 1 is null or undefined.</Data>

</EventData>

</Event>
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