Office 2016 uninstalls my Visio 2013

Anonymous
2015-09-23T05:20:30+00:00

So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2015-09-24T23:09:57+00:00

Hi All,

We are reaching out to individuals on the thread through Private Messages with guidance on their issue.

For others facing the same problem please get back to us.

Thank you.

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  1. Anonymous
    2015-09-24T01:42:21+00:00

    Thanks for the Update Mike.

    I realize you are probably not high enough on the decision making food chain, but maybe you know.

    Why is it that Visio and Project are marketed as "Office" when they don't appear in ANY Office bundle?

    For the fortunate few users who have Win Pro or Enterprise, could they install Visio/Project inside of a HYPER-V VM (or the rest of us use something like VirtualBox VM) to isolate them from the Office 365 click-to-not-run environment?  I have no way of personally testing this theory.

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  2. Anonymous
    2015-09-24T01:18:26+00:00

    I purchased Visio2013 Professional but now cannot use it unless I install it on a different machine.

    There are a couple of possibilities. 

    V M

    Try installing a virtual machine, Hyper V if you have a Pro version of Windoze, or VirtualBox and then installing Visio 2013 inside of the VM. In theory, that should isolate the 2 CTR environments adequately (NOTE: this is just a theory, I have not tested it myself) ie

    Create a Test Lab using VirtualBox So That You Can Test Without Breaking Your PC

    http://www.howtogeek.com/148785/how-to-create-a-test-lab-so-that-you-can-follow-the-geek-school/

    Our Geek School articles can get pretty complicated, and there’s no reason to do a ton of crazy stuff on your own desktop PC. Instead, you can just VirtualBox like we do to create virtual machines for all of your testing. Here’s how to do it.

    You can even network multiple virtual machines together, so as long as you have a decent amount of RAM in your PC, you can fully test a scenario without messing with your PC’s settings at all. It’s a much safer way to learn!

    Before we get started there are a few things that we will need:

    • A copy of VirtualBox which can be obtained here.
    • A Windows 7 ISO which can be obtained here.
    • A Windows Server 2008 R2 ISO which can be obtained here.

    Retrograde Upgrade as Approved for Exchange issue

    the following links document a policy change that allows roll back to Office 2013 due to Outlook 2016 problems connecting to Exchange 2007 Server.  Maybe someone can make the case that roll back should be allowed for Visio 2013 & Project 2013 victims (pardon me, owners).  Many of them already suffered enough just trying to get those programs to run with the Office 365 CTR environment installed

    Change in Policy - Maybe Rollback - "Unsupported version of Microsoft Exchange" error when you use Outlook 2016 to connect an Exchange 2007 account

    https://support.microsoft.com/en-us/kb/3093039

    This article provides you with a way to bludgeon MS Support into giving Office 2013 back! YAYYY!

    I just saw this question and reply. 

    http://answers.microsoft.com/en-us/office/forum/office_2016-outlook/rolling-back-to-2013-from-2016/edda2c54-de95-446f-a306-59c688f15899

    So if you contact MS support and quote the MS KB article you may be able to get 2013 back!  YAY!

    https://community.office365.com/en-us/f/172/t/409681

    **********

    <snip>

    Everyone I talked to at Microsoft support said that there was no turning back from 2016 if you subscribe to office 365.  Although it took four different attempts to get someone from support to listen to me -  … spoke with her supervisor, took control of my PC and my laptop, uninstalled 2016 and reinstalled 2013.  

    One caution - make sure to set office 365 to not perform any updates or you will get 2016 back on your device automatically. 

    Here's my Ticket number if it will help you: #13057424482

    Finally, Viviana said there is a fix coming and to call back in about a month to see if you can configure exchange the way one you in 2013.  Thx.

    </snip>

    **********

    <snip Read this reply Rolling Back to 2013 from 2016 >

    Thanks for everyone's comments on this thread;  Customers can un-install 2016 and re-install 2013; This is important since due to required functionality on versions of Exchange 2010 or later, Outlook 2016 does not support connecting Exchange 2007.  (See system requirements https://products.office.com/

    Business subscriptions can directly download Office 2013 (see https://community.office365. .  ) while home/personal can also work through support on getting this resolved as needed.

    Let me know if you are unable to get connected.

    Erik Ashby,

    Principal Program Manger

    Outlook Org

    </snip>

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  3. Anonymous
    2015-09-24T00:46:08+00:00

    I am in the exact same situation, I purchased Visio2013 Professional but now cannot usde it unless I install it on a different machine. This is a joke

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  4. Anonymous
    2015-09-24T00:39:10+00:00

    Thank you for this advice.

    Here is my situation now:  No MS support, answer desk support staff had ANY basic understanding of the  packages such as Visio, Project etc issue with Office 2016. They all told me to just run the installation again. So, I painfully explained about the "you have a later version of Office" blurb that prevents you from installing it. Their response is all: there's no solution, you'll have to wait to use it until we have a solution. So, I can see that you can BUY visio standard/professional 2016, but I only bought it 6 months ago, I'm not going to re-purchase it!

    So, I have done EXACTLY as per one of the other replies suggests: I have downloaded the TRIAL version of Visio Professional 2016 so I can at least use Visio. I hope that, before the trial ends, MS come up with a solution for us!!!

    http://answers.microsoft.com/en-us/office/forum/office\_2016\_preview-office\_install/visio-2013-removed-by-office-2016-preview/e742f903-f653-4057-a408-2f0c407cb15a?auth=1

    This is just so painful and ... predictable!

    Thanks for all the suggestions - Deanne

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