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So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!
A family of Microsoft relational database management systems designed for ease of use.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
I have no reason to think that Germany would have a different policy to this problem.
Don't feel bad. Another person, on another question thread got exactly the same response from English speaking support.
Unfortunately, all I can suggest is that you try contacting support again. Rather than taking "no" as the answer, start off by asking for a trouble ticket number. That way they have to record information from your session. And when they "accidentally" lose the connection, you can call back and cite your ticket number so that you don't have to start from scratch. The article is on an official MS website, so keep emphasizing that point with everyone you talk to. When they say they can't help you, ask to be transferred to a supervisor. Just keep asking to be transferred until you get the right answer. Eventually the word will spread through MS.
I know, it is a very inadequate answer, but all I can make.
Your alternative is to go public. Find an ombudsman or someone in the media to speak for you. A media rep would carry the thread of publicizing the poor customer service. It is cheaper for MS to "give in" and fix your problem than to let the story get out to the general public...
Hi,
I have been on chat support for an hour, going in circles and everyone say they do not have the authority to do this.
How do I get this upgrade please?
They have sent me on this wild goose hunt:
Answer Desk -> Tech support -> Answer desk -> Commercial support -> Answer Desk -> Phone support for business customers -> Answer Desk -> Billing and Accounts...
Still no joy. Totally frustrating user/customer experience.
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I'm just adding my name to the list of frustrated people getting the run around from the answer desk when trying to run Office365/2016 and Visio Pro 2013.
*** After almost 2 hours on the phone and only one transfer I finally did get my upgrade link emailed to me but it's only good for one PC. I was always under the impression I could have Visio installed on my desktop and laptop PCs?