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I store my documents in:
OneDrive\Shared Documents\Business
and my templates in
OneDrive\Shared Documents\Templates
As I've done for over a year.
All worked fine in Office / Word 2013
Word 2016 will hang if I try and open a document that is based on a template.
The templates are available.
I've tried renaming the templates and removing spaces in the names but that didn't help.
If I remove the template the document will open and show as based on Normal.dotx.
All templates and documents use the new 2016 file format and are saved as .dotx.
Please note:
I'd rather you didn't reply to this issue if you haven't actually experienced this problem or if you haven't actually tried the fix you propose.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We are still waiting for e solution to this tedious problem.
Please solve this problem.
Hi Thomas,
I do think that this question was directed at Patrick rather than me.
I am not with MS and have as much or as little insight into their release plans as you do. Needless to say, I am also eagerly waiting for this fix.
Hi Don, thanks for your feedback. Do you have any idea when a fix would be available? I've got multiple customers with this very problem and the ability to give them some time frame would be great.
Exact same issue here, although the workaround to open the template first doesn't work for me.
Excellent; I've had the same problem and it seems the workaround is working... somewhat.