When moving word 2013 window it drags/lags behind the mouse.

Anonymous
2016-02-06T15:52:03+00:00

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2017-04-17T10:02:23+00:00

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

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  1. Anonymous
    2017-08-07T18:19:31+00:00

    I have the same issue with only Excel 2016. I closed the Razer Synapse application from my tool bar as suggested by another commenter and that cleared up the problem. I don't understand why that worked but it did. If it was an issue with the mouse software or polling rate you would think it would do it to on all applications? Anyway, closing synapse worked for me.

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  2. Anonymous
    2017-04-17T09:53:11+00:00

    I did the OffCAT and it found no error what so ever. Please fix this asap or provide us with a solution that might help. It is extremely counter productive.

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  3. Anonymous
    2017-04-11T17:47:04+00:00

    Has there been any headway made on this issue?

    I have the same issue in a major way. Dragging an excel window with file loaded is EXTREMELY slow and lags until it flies all over the screen in an effort to catch up. Pretty sure it's software related.

    MSI Z270 M7

    Intel i7-7700k

    32GB RAM

    Nvidia GTX 1080

    Have "Online Repaired" Office 2016, am operating on a fresh install of Windows 10 with all updates made.

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  4. Anonymous
    2017-04-06T21:16:19+00:00

    I noticed this in Excel 2016 MSO (Office 365). This behaviour -- when you try to drag the application window, it slowly follows the path that you dragged it along with a delay -- is typically what you see when an application is queuing window messages for mouse updates rather than discarding stale ones: not an unusual mistake.  However I also noticed that when this is happening with Excel, the mouse cursor lags also; perhaps Excel draws its own mouse cursor? Or maybe it uses some alternate input mode in Windows?

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