When moving word 2013 window it drags/lags behind the mouse.

Anonymous
2016-02-06T15:52:03+00:00

When i move the window it has this weird lag. When i move my mouse it does move but has a clear lag behind it. This isn't so bad because nothing else lags and i can write just fine, but its still annoying if i need to move the window.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-04-17T10:02:23+00:00

Ok, I searched reddit and found this and IT WORKED. I suggest people trying it!

"I do believe it has to do with the mouse and the USB polling frequency.

With a Logitech MX518 with 125Hz I had no problems whatsoever. Ever since I switched to a Logitech G502 with 1000Hz these Office applications started to lag when dragging. You can reproduce this by changing the mouse frequency in the mouse drivers from e.g. 1000Hz to 125Hz. The option is called "Report Rate" in the Logitech Gaming Software. Dunno about other vendor's mouse drivers.

In the end I think it's probably a f*ckup between the high polling frequency of the mouse and therefore high update rate of the cursor and Windows' GUI VSync as well as Excel/Word refreshing the content of the window.

*edit* Since I also have a 120Hz monitor I'm not sure if this is also a factor to consider.

*edit2* Refreshrate of the monitor does NOT matter. So it's solely the high USB polling rate that's causing this."

Was this answer helpful?

200+ people found this answer helpful.
0 comments

91 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-02-27T14:13:08+00:00

    HELLO THIS **** BUG SUCKS, what the Hell is wrong with Microsoft... this is so stupid...!

    why is not that resolved ???? WHY WHY WHY 

    The whole brings me to freak out, typical monopolist congratulations microsoft

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-19T18:12:49+00:00

    Hello,

    unfortunaly nothing submitted through feedback hub does not seem

    to be acknowledged. I have submitted over 100 items, of which none

    has any kind of response. It's like shouting to a black hole.

    Microsoft Sucks...without words

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-17T13:16:17+00:00

    Hello,

    unfortunaly nothing submitted through feedback hub does not seem

    to be acknowledged. I have submitted over 100 items, of which none

    has any kind of response. It's like shouting to a black hole.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-31T17:03:28+00:00

    Thanks,

    However, using a Logitech mouse does not need a Logitech program to be installed. So, this is not the answer to my problem, I'm afraid.

    Looking for another way to solve this.

    Cheers, Eric

    Was this answer helpful?

    0 comments