OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-04-19T15:42:42+00:00

    I know this is an old thread, BUT thanks to your solution I can finally install Offices 2016 after hours of troubleshooting!

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  2. Anonymous
    2019-07-11T16:01:07+00:00

    ****! After everything I tried! The simplest answer got the job done! I tried this early on but an error message appeared saying it cannot perform said action due to restrictions blah blah so I just aborted. But after reading this, I tried again and voila! Thank you so much!!!

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  3. Anonymous
    2019-07-18T10:41:24+00:00

    I've same problem too.... but i've got the solution...

    Go to Windows Task Manager - Close Microsoft Office in background processes - Then run Microsoft Office 365 setup

    This is works for me.... Just try it :)

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    1 person found this answer helpful.
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  4. Anonymous
    2019-07-18T10:43:11+00:00

    I've same problem too.... but i've got the solution...

    Go to Windows Task Manager - Close Microsoft Office in background processes - Then run Microsoft Office 365 setup

    This is works for me.... Just try it :)

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    2 people found this answer helpful.
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  5. Anonymous
    2019-07-23T07:33:50+00:00

    Try to download the image file (install Office and chose Other options). In my case it had a conflict with a previous installation of Visio 2013. Once I was pressing the online "Install Office", it was getting stuck in "We're getting things ready", even though my machine and the internet connection are fast. After downloading and running from the image a message appeared with the conflict with Visio. After uninstalling it , the reinstallation went smooth.

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