OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

114 answers

Sort by: Oldest
  1. Anonymous
    2019-03-29T04:52:55+00:00

    I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for an hour +.It seems have no any improvements.

    Please guide me to solve this problem ...Its really frustrating What do I do?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-03-30T10:12:18+00:00

    I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

    Using a brand new Surface Pro 4 256gb i5 model

    Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-03-31T16:15:28+00:00

    I've seen this lately, and it is frustrating.  One machine was well over 1 hour on that "getting things ready" dialog, but it finally installed.  Another one exited with an error, but running the Office Un-install Wizard (downloaded from another MS site) and a reboot it installed just fine.  Others seem to do better, but still bumpy.  Use the Microsoft tools online to assist, and be patient.  Those two things have worked for me so far.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2019-04-10T13:15:02+00:00

    I too currently running windows 10

    Just jump to step:

    Right click set up and run as administrator

    This worked like a charm ;-)

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2019-04-11T01:16:53+00:00

    it works! Just as simple like that! Thanks for the solution..! =)

    Was this answer helpful?

    0 comments No comments