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I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)
Using a brand new Surface Pro 4 256gb i5 model
Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I bought this HP that is supposed to have 1year office 365. I keep trying to activate. It goes to "Microsoft is getting things ready"...then after a few seconds, nothing. Can someone help me out?
someone give the man a badge!!! thanx dude!
What worked for me (may or may not be the same issue others are having):
So first I uninstalled Microsoft Office via add/remove programs from control panel. Then go to the Microsoft site to download the installer.
When you choose to "Install Office" from the Office 365 Home account page a window with the installer link pops up and it is set to "Default version, English. On the right of this select "other options" and another box opens up and the second drop down box says "Choose a version" It will be set to Office - Default version (default) which is defaulted to a 32bit installer. If you're running a 64bit OS click the drop down option and select the appropriate version, in my case "Office - 64-bit"
Using this installer I was able to get past that first splash screen and successfully install windows.
Running the installer as administrator worked for me.
Thanks Aaron
This is the only thing that worked for me after 24 hours of trial ! Just right click on the exe file and choose run as an administrator !