This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)
Using a brand new Surface Pro 4 256gb i5 model
Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This works for me. Just in case an error occurs about “this operation has been canceled due to restrictions in effect on this computer” - just follow these steps from this website
After you download OfficeSetup.exe --> Right-click --> Properties -->Compatibility tab --> give checkmark on "Run this program in compatibility mode for:" and choose Windows 8 on the drop down right under the check box --> click OK to close the properties.
Right-click the OfficeSetup.exe --> Run as administrator --> click ok for everything that pops up. wait for a few seconds then you will get this screen --> enjoy.
please help me Terence Frantz
how do I get to speak with office about this.do you have the number.
you see I had my office 365 installed by the geek squad,so it must be there Microsoft edge has nothing to do with my office account also I am in Ontario,Canada,i had bought this laptop computer the same time so there should hardly anything on my computer,i need to clean up a lot that was done on it by me trying so hard to fiqure out whats wrong ,I am 75 years old its been hard so I need help I deal with a lot of pain my over all thinking gets hard for me I now I need this and learn how to get my laptop set up in the right way.