OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2018-12-11T10:18:05+00:00

    What worked for me was:

    I am currently running windows 10

    1. Right click the set up file and click properties
    2. Click the compatibility tab
    3. Click "run this program for Windows 8"
    4. Click apply
    5. Right click set up and run as administrator

    This worked for me

    +1 for it. at least just now it started showing some progress.

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  2. Anonymous
    2018-10-09T16:58:49+00:00

    Wow simple and really work for me. Thx my friend..

    Regards,

    Hartono

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  3. Anonymous
    2018-10-03T08:42:44+00:00

    What worked for me was:

    I am currently running windows 10

    1. Right click the set up file and click properties
    2. Click the compatibility tab
    3. Click "run this program for Windows 8"
    4. Click apply
    5. Right click set up and run as administrator

    This worked for me

    Thank you very much

    I have windows 10

    I had the same problem I tried every thing even offline and assistant tool nothing worked only after trying your way finally started working.

    Thanks again

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    6 people found this answer helpful.
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  4. Anonymous
    2018-10-01T03:43:35+00:00

    I agree. It's the dumbest UI ever.

    I'm a programmer and a frequenter of the knowledge base, so even I can't troubleshoot something that doesn't give an error code or just stuck in a loop pretending it's working.

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  5. Anonymous
    2018-09-24T18:59:38+00:00

    Running as administrator got me further. We'll see how far. It's sad that it took a community member almost TWO F'in years later to come up with a solution to the initial issue  (on page FOUR of this thread). Pathetic! I killed the installation process and restarted it as an administrator. Got a message about not finding Powershell, which I DO have installed. Clicked ok on that message and the install finished. 

    I'm new to OneNote but I've been tortured for YEARS with Sharepoint and this is looking like deja vu.

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