OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-08-16T17:35:41+00:00

    Running PowerShell as administrator worked for me.
    In my case, I noticed two PowerShell windows quickly appear and disappear when running OfficeSetup as admin.

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  2. Anonymous
    2021-06-30T06:57:52+00:00

    it work for me thank you

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  3. Anonymous
    2021-05-13T10:18:35+00:00

    I found it what it was that day. These were the steps:

    -ctrl+R

    -regedit

    -HKEY_CURRENT_USER

    -SOFTWARE

    -Microsoft

    -delete "Office"

    -same process for HKEY_LOCAL_MACHINE 

    -restart

    -follow the same installation instructions of    Office through my email ONLY!

    -done

    I did as you said and all I got right now is the black screen and I couldn’t even repair my windows to start up once again. 

    I’m going to send my laptop for servicing. Please get rid of your reply here.

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  4. Anonymous
    2021-03-10T23:05:03+00:00

    Thank you so much nothings was working did this, WORKED. Bless.

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  5. Anonymous
    2021-02-26T23:05:59+00:00

    Hello Phillip.

    Just had the same problem. It was something to do with trying to install Office when some kind of web browser based version was already half installed.
    My solution was to Uninstall any version of MS Office that you see in Add or Remove Programs, then re-run the downloaded OfficeSetup.exe and it started downloading without a hitch.
    From what I gathered you download a online version of office which allows you to login with your Microsoft Account. Then you can click a link within that version to download the real MS Office. This in turn sends you to a web browser in which you login AGAIN before you can download the OfficeSetup.exe file that is linked to your account. If you try and run that .exe file while the strange online version is still installed it fails to launch past the "We're Getting Things Ready" stage.

    Please Microsoft... 1 working version of MSOFFICE without the click baits to your websites should suffice... surely...

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