OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2020-10-22T07:34:20+00:00

    After 2 days of trying and failing, in the end I find out the issue was my Wi-Fi firewall.

    Connected my laptop in a friend's house and it worked perfectly.

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  2. Anonymous
    2020-05-11T20:33:42+00:00

    I had exactly the same problem and downloaded Microsofts Support and recovery assistant. It actually found that my problem was a 32 bit version of Access and I was trying to download 64 bit office. Once I deleted the Access file using file manager all worked fine.

    Hope that helps.

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  3. Anonymous
    2020-03-31T16:25:15+00:00

    Try running the installer as administrator, right click > Run as administrator. It worked for me. Hope it works for you too.

    Cheers,

    Aaron

    thanks

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  4. Anonymous
    2019-12-25T07:41:06+00:00

    Bro its simple. You can find that office installed. Search office and uninstall that app and then try installing from downloadded exe. Really it works i too faced same problem.

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  5. Anonymous
    2019-07-18T10:41:24+00:00

    I've same problem too.... but i've got the solution...

    Go to Windows Task Manager - Close Microsoft Office in background processes - Then run Microsoft Office 365 setup

    This is works for me.... Just try it :)

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