OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-03-29T04:52:55+00:00

    I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for an hour +.It seems have no any improvements.

    Please guide me to solve this problem ...Its really frustrating What do I do?

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  2. Anonymous
    2019-03-08T00:01:32+00:00

    This is the only thing that worked for me after 24 hours of trial ! Just right click on the exe file and choose run as an administrator !

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  3. Anonymous
    2019-03-02T21:59:02+00:00

    What worked for me (may or may not be the same issue others are having):

    So first I uninstalled Microsoft Office via add/remove programs from control panel. Then go to the Microsoft site to download the installer.

    When you choose to "Install Office" from the Office 365 Home account page a window with the installer link pops up and it is set to "Default version, English. On the right of this select "other options" and another box opens up and the second drop down box says "Choose a version" It will be set to Office - Default version (default) which is defaulted to a 32bit installer. If you're running a 64bit OS click the drop down option and select the appropriate version, in my case "Office - 64-bit"

    Using this installer I was able to get past that first splash screen and successfully install windows.

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  4. Anonymous
    2019-02-16T09:26:11+00:00

    someone give the man a badge!!! thanx dude!

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  5. Anonymous
    2018-12-11T10:18:05+00:00

    What worked for me was:

    I am currently running windows 10

    1. Right click the set up file and click properties
    2. Click the compatibility tab
    3. Click "run this program for Windows 8"
    4. Click apply
    5. Right click set up and run as administrator

    This worked for me

    +1 for it. at least just now it started showing some progress.

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