OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2018-10-03T08:42:44+00:00

    What worked for me was:

    I am currently running windows 10

    1. Right click the set up file and click properties
    2. Click the compatibility tab
    3. Click "run this program for Windows 8"
    4. Click apply
    5. Right click set up and run as administrator

    This worked for me

    Thank you very much

    I have windows 10

    I had the same problem I tried every thing even offline and assistant tool nothing worked only after trying your way finally started working.

    Thanks again

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  2. Anonymous
    2017-10-06T16:14:23+00:00

    Incredible how you could find the solution and none of the Microsoft people.

    Thanks a lot man.

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  3. Anonymous
    2017-02-14T01:34:26+00:00

    i did this but now i cant reinstall office and when i try and i can no longer open word. i tried to do a system restore but my computer has been updated in the last ten days so it wont work. Is there any other options then doing a full reset of my computer?

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  4. Anonymous
    2021-01-16T04:30:09+00:00

    After you download OfficeSetup.exe --> Right-click --> Properties -->Compatibility tab --> give checkmark on "Run this program in compatibility mode for:" and choose Windows 8 on the drop down right under the check box --> click OK to close the properties.

    Right-click the OfficeSetup.exe --> Run as administrator --> click ok for everything that pops up. wait for a few seconds then you will get this screen --> enjoy.

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  5. Anonymous
    2018-05-27T01:33:15+00:00

    I am stuck at the 'We're getting things ready' for over 24 hours when I am trying to add an account to my outlook. Is this normal?

    I had the same problem (Win 7, trying to install OneNote). I eventually solved the install problem by opening msconfig and setting the reboot option as only loading system services as follows:

     (In Windows 7)

    -hold the Windows key+R (to open the RUN console)

    -type: msconfig and click OK, to open the msconfig dialog

    -on the first tab (General), the first radial button will be selected by default (Normal Startup). Change this to the third button (Selective Startup) and click only the first checkbox (Load system services)

    • Click OK and restart
    • After restart, double-click the installer. If it gives you an error message stating it can't find "powershell.exe", click "close" on the error dialog window and immediately double-click the installer again, and it should work. If not, then the PATH variable for the powershell.exe application may need to be updated (Google how to do that, it's straight forward).

    -The installer should now run. It took over an hour to complete for me, but I live in a rural area and my internet bandwidth is not that good.

    Be sure to pay attention to your Taskbar, the installer prompt (the one that tells you the install has completed) popped up BEHIND the progress bar window, so I didn't see it for some time. The installer progress bar seemed stuck at around 30%, but I noticed the icon in the taskbar was slowly pulsing, so I clicked it, and up popped the completion dialog, and away went the progress bar.

    Hope that helps.

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