OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-12-28T16:51:21+00:00

    I got a same problem like yours. but mine is more weird. so I got an office 2016 pro plus product key. I just brought it a minute ago. and I want to get the office from setup.office.com (login Microsoft acc, enter product key, then get office). when I downloaded the office installer and open it (5MB so the real download will proceed after we open the app), it stuck at "We're getting things ready" and it took up to 3 hrs and its shows no progress. my internet connection is stable with high speed download, but it just won't install and keep stuck at "We're getting things ready". so any solution?

    Unfortunately, I seemed to be having so many issues I ended up doing a refresh to factory settings on my PC, and was then able to reinstall Office.

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  2. Anonymous
    2019-12-27T11:10:19+00:00

    I got a same problem like yours. but mine is more weird. so I got an office 2016 pro plus product key. I just brought it a minute ago. and I want to get the office from setup.office.com (login Microsoft acc, enter product key, then get office). when I downloaded the office installer and open it (5MB so the real download will proceed after we open the app), it stuck at "We're getting things ready" and it took up to 3 hrs and its shows no progress. my internet connection is stable with high speed download, but it just won't install and keep stuck at "We're getting things ready". so any solution?

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  3. Anonymous
    2019-12-25T13:04:46+00:00

    Bro its simple. You can find that office installed. Search office and uninstall that app and then try installing from downloadded exe. Really it works i too faced same problem.

    Thank you!

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  4. Anonymous
    2019-12-17T09:21:05+00:00

    same with me can someone help us in this?

    start run as admin and also window compatibility apply

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  5. Anonymous
    2019-12-17T05:19:55+00:00

    same with me can someone help us in this?

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