Office 365 Home Premium/University error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

Anonymous
2014-03-20T20:50:54+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

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Anonymous
2014-03-20T20:52:28+00:00

Hi Vidyaranjan,

If you receive this error when trying to install Office 365 Home Premium/University:

“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30088-4”

Use this article to remove Office and then try installing it again.

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  1. Anonymous
    2014-03-24T08:56:01+00:00

    Hello,

    Which article do you mention? I have the same issue and I cannot install Office.

    Please advise.

    Best regards,

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  2. Anonymous
    2014-03-24T09:31:26+00:00

    Which article do you mention?

    This article: http://support.microsoft.com/kb/2739501/en-us

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  3. Anonymous
    2014-03-24T09:35:52+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

    Was this answer helpful?

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  4. Anonymous
    2014-03-24T14:07:16+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

    Hello Thomas,

    Thank you for posting your query in Microsoft Office Community.

    Before we proceed, I need more information to help you better.

    1) Are you experiencing the same error as mentioned by Vidyaranjan A V?

    2) When does this issue occur? Is it while trying to install or work with the Office applications?

    1. Did you uninstall/re-install the Office suite as suggested by Naman R? If no, I suggest you to try that and verify the result.

    You may also refer to the following KB article which discusses about common Office installation issues and see if it helps:

    http://support.microsoft.com/kb/2822317

    Hope it helps. Reply with necessary information and the result to help you further.

    Thank you.

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