This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Vidyaranjan,
If you receive this error when trying to install Office 365 Home Premium/University:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30088-4”
Use this article to remove Office and then try installing it again.
Can not access any of the programs , i.e. Microsoft word etc....
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
The answer is very simple. Delete Microsoft Office, throw it in the trash and chalk it up as a lesson learned. Office is always a headache. You come here looking for solutions and all you get is "try this, try that" when in reality nothing works. I paid for Office 2013 for this brand new laptop (Windows 8.1) and am now receiving the same stupid Error. Seriously, keep track of the time you have involved TRYING to fix plus the cost......and you get the same result...$$$$ out the window....I paid for something that I didn't get. Bottom line; here's your answer......Install Open Office by Apache, It's free and most importantly, works better then MS.
I don't have the time or money to waste on products that doesn't work.
No, YOU got stuck....join the club. Here;s your sign. Open Office is still free and no headaches.
Good Luck!