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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Vidyaranjan,
If you receive this error when trying to install Office 365 Home Premium/University:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30088-4”
Use this article to remove Office and then try installing it again.
what do I need to do
I uninstalled and re-installed and it is all fixed. Why did it uninstall on the laptop I installed on to begin with is my question.
I am getting the same error code 30088-4. I have already activated the code for Home and Student 2013 on a different laptop. That laptop's hard drive crashed, and the manufacturer (HP) sent me a new laptop. Is there a Microsoft phone number I can call to re-activate my product key?
Thank you.
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