Office 365 Home Premium/University error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

Anonymous
2014-03-20T20:50:54+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2014-03-20T20:52:28+00:00

Hi Vidyaranjan,

If you receive this error when trying to install Office 365 Home Premium/University:

“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error code 30088-4”

Use this article to remove Office and then try installing it again.

Was this answer helpful?

3 people found this answer helpful.
0 comments No comments

115 additional answers

Sort by: Newest
  1. Anonymous
    2014-03-24T09:35:52+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-03-24T09:31:26+00:00

    Which article do you mention?

    This article: http://support.microsoft.com/kb/2739501/en-us

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-03-24T08:56:01+00:00

    Hello,

    Which article do you mention? I have the same issue and I cannot install Office.

    Please advise.

    Best regards,

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-03-24T07:58:24+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 365 Home Premium/University. What should I do?

    I have already installed Office 365 Home Premium e few months ago. It was OK.

    But today I have the problem. Must I desinstall all the applications ?

    Was this answer helpful?

    0 comments No comments