Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Attention Try*3
It sounds like you do not have file extensions showing. In Windows explorer, go to Organise, Folder & search options, View tab - clear the checkbox next to Hide extensions for know file types. This is a safe way of operating normally [i.e. not just for this task].
Did this.
1.5 You should now be able to see the outlook.pst & archive.pst files [and remember that I'm only referring to them because the screenshot of your search results showed that they were there].
I see the outlook.pst but not not thrarchive.pst files. Help!
1.7 The folder is empty because you were unable to complete para 1.5
Please advise.
Earle