Microsoft Charge Taxes (VAT) but refuse to give a VAT invoice on payment of renewal

Anonymous
2014-03-06T07:56:45+00:00

I have just had a very lengthy on line discussion (that was a complete waste of time) where I have requested from Microsoft.com,  a full VAT Invoice for a payment that I have made but have not received it apart from a receipt which is not an invoice with VAT etc. shown so I can claim my payment back.  

It is so difficult getting help from Microsoft  and the patronising words that are used is very infuriating - sentences like *"*Please forgive us for the inconvenience that this has caused you, but please do not worry, I will be happy to help you resolve this today." what is all that about it is like I am communicating with a computer - maybe I am.

How do I get a full invoice from Microsoft which includes VAT (taxes) - thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-10-06T14:23:03+00:00

Hi

Microsoft do give VAT invoices but you need to be using the correct browser.

Make sure the browser you are using is either Edge or Internet Explorer and log into your account, select payments & billing, then the order you require a VAT receipt for, click on `details' under the total amount shown, then tax invoice and voila there it is.

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  1. Anonymous
    2017-10-25T23:17:03+00:00

    All we need is Microsoft's VAT Registration Number? How difficult is that?

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  2. Anonymous
    2017-11-09T09:43:52+00:00

    Unfortunately a vat invoice receipt is not valid if it doesn't show the seller's VAT number, so although you can get a receipt that has vat detailed on it, it is still not a valid vat invoice or receipt.....so back to square one

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  3. Anonymous
    2017-11-09T09:45:47+00:00

    GB724594615

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  4. Anonymous
    2017-11-09T09:46:01+00:00

    GB724594615

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