Microsoft Charge Taxes (VAT) but refuse to give a VAT invoice on payment of renewal

Anonymous
2014-03-06T07:56:45+00:00

I have just had a very lengthy on line discussion (that was a complete waste of time) where I have requested from Microsoft.com,  a full VAT Invoice for a payment that I have made but have not received it apart from a receipt which is not an invoice with VAT etc. shown so I can claim my payment back.  

It is so difficult getting help from Microsoft  and the patronising words that are used is very infuriating - sentences like *"*Please forgive us for the inconvenience that this has caused you, but please do not worry, I will be happy to help you resolve this today." what is all that about it is like I am communicating with a computer - maybe I am.

How do I get a full invoice from Microsoft which includes VAT (taxes) - thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-10-06T14:23:03+00:00

Hi

Microsoft do give VAT invoices but you need to be using the correct browser.

Make sure the browser you are using is either Edge or Internet Explorer and log into your account, select payments & billing, then the order you require a VAT receipt for, click on `details' under the total amount shown, then tax invoice and voila there it is.

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  1. Anonymous
    2016-12-21T10:25:51+00:00

    I have had exactly the same issues trying to get a VAT invoice. The on-line receipt just shows the words 'TAX'.

    The online help and chat is like 'platting fog' and I went round in circles trying to find someone who understood.

    I find it unbelievable that Microsoft can sell UK services without providing a valid receipt as standard. This really makes me question the 'tax' issue.

    After an hour on-line I eventually got a further case reference number stating that I would be contacted in 5-7 working days! Microsoft were much quicker to confirm my purchase and take my money!

    So we will see...

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  2. Anonymous
    2016-12-13T07:12:42+00:00

    Agree wholeheartedly.  Will not be renewing my Office 365 subscription next year unless Microsoft automates its VAT receipts.  When other software and services companies (like Adobe) can do this, it is AMAZING that MS can't, or it seems, don't want to.  Why should the customer have to chase around for an invoice that is HMRC compliant?

    Thanks for your comments. I have also not renewed my 365 account and replaced my PC with a much more reliable Apple Mac.

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  3. Anonymous
    2016-12-12T21:53:45+00:00

    Agree wholeheartedly.  Will not be renewing my Office 365 subscription next year unless Microsoft automates its VAT receipts.  When other software and services companies (like Adobe) can do this, it is AMAZING that MS can't, or it seems, don't want to.  Why should the customer have to chase around for an invoice that is HMRC compliant?

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  4. Anonymous
    2016-01-18T23:24:08+00:00

    The person in the call centre was unable to see the potential benefits of just issuing a single VAT receipt, in the microsoft store, at the time of purchase!

    Randomly, my last billing notification was issued in the form of a Tax Invoice. Previously I have just received an email advising that my monthly subscription is about to be taken out.

    By the way, the Tax Invoice was not compliant with requirements of the Australian Tax Office...

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