Microsoft Charge Taxes (VAT) but refuse to give a VAT invoice on payment of renewal

Anonymous
2014-03-06T07:56:45+00:00

I have just had a very lengthy on line discussion (that was a complete waste of time) where I have requested from Microsoft.com,  a full VAT Invoice for a payment that I have made but have not received it apart from a receipt which is not an invoice with VAT etc. shown so I can claim my payment back.  

It is so difficult getting help from Microsoft  and the patronising words that are used is very infuriating - sentences like *"*Please forgive us for the inconvenience that this has caused you, but please do not worry, I will be happy to help you resolve this today." what is all that about it is like I am communicating with a computer - maybe I am.

How do I get a full invoice from Microsoft which includes VAT (taxes) - thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-10-06T14:23:03+00:00

Hi

Microsoft do give VAT invoices but you need to be using the correct browser.

Make sure the browser you are using is either Edge or Internet Explorer and log into your account, select payments & billing, then the order you require a VAT receipt for, click on `details' under the total amount shown, then tax invoice and voila there it is.

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  1. Anonymous
    2016-12-13T07:12:42+00:00

    Agree wholeheartedly.  Will not be renewing my Office 365 subscription next year unless Microsoft automates its VAT receipts.  When other software and services companies (like Adobe) can do this, it is AMAZING that MS can't, or it seems, don't want to.  Why should the customer have to chase around for an invoice that is HMRC compliant?

    Thanks for your comments. I have also not renewed my 365 account and replaced my PC with a much more reliable Apple Mac.

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  2. Anonymous
    2016-12-12T21:53:45+00:00

    Agree wholeheartedly.  Will not be renewing my Office 365 subscription next year unless Microsoft automates its VAT receipts.  When other software and services companies (like Adobe) can do this, it is AMAZING that MS can't, or it seems, don't want to.  Why should the customer have to chase around for an invoice that is HMRC compliant?

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  3. Anonymous
    2015-09-02T12:04:19+00:00

    I have spent literally hours trying to get through to someone at Microsoft who can do the simple thing and send me a VAT invoice for my MS Assure subscription renewal.  Accounts and Billing say you have to go the Tech Support and the website is entirely unhelpful.

    Dialling the 0800 026 0329 number, helpfully supplied above by sg5555, which takes you to the Microsoft Store at least provided an intelligent person who said that commerce.microsoft.com gets you to an account sign-in from which the purchase history can be shown and the "show print view" gets you to something nearer to a VAT invoice though not quite what I would have expected - at least the letters V A T appear under Microsoft billing address (though there is no location or VAT registered entity address) as "VAT IDLU9878750".  Whether this is a valid VAT registered number or not I do not know.

    Microsoft should just send a proper VAT Invoice with the Microsoft Purchase Confirmation email.  What is their problem with providing customers with proper documentation?

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  4. Anonymous
    2014-03-07T05:14:27+00:00

    Hello Henry,

    For information regarding billing and transactions, you may refer to the article given below:

    http://office.microsoft.com/en-us/support/view-office-365-home-premium-subscription-billing-history-HA104137797.aspx

    For further queries related to this, you may refer to the following link and select Get help under Help and go to Contact Customer Support to talk to representative who will be able to assist you with the issue of Office 365.

    http://commerce.microsoft.com

    Note: Click on Help link on the left.

    Thank you.

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