Don't remember email address used to activate Microsoft Office

Anonymous
2013-11-19T04:12:13+00:00

Hi,

After I installed the new Windows 8.1 update, my Microsoft Office 365 had to be reinstalled.  I reinstalled Office, which then asked that I activate it.  I had my product key, which I entered when prompted and got the green check to move on to the next step.  The next step was to enter the email address that Office was activated with.  I don't remember activating Office with an email address OR I don't remember what the email address was.

How can I retrieve the email address so that I can complete activation?

Side note:  I think it's absolutely absurd that requesting your email address or username for any Microsoft product is so difficult.  I have read several forums with people having the same issue and wanting one simple thing - their username/email address that is linked to the product that they paid for.  Microsoft needs to find a way for their customers to have a way to get this information without having to post in a forum.

Thanks.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2016-12-07T16:13:47+00:00

I think poor Girish has been beaten up enough.  If you carefully read his post and follow the link, http://commerce.microsoft.com/help , it does indeed take you to a very helpful site to resolve your issue, at least in 2016.

What you need to know:

  1. If you don't have an MS account created, create one.
  2. Save this account information (user name and password) so you don't have to go through this misery again.
  3. The email address you use doesn't have to be a Microsoft email address, feel free to use your standard address.
  4. If it was a retail purchase, know where you bought it and from what country.

What I found;

  1. Once on the help site
  2. Click on Manage Subscription
  3. Click on Manage My Microsoft Subscriptions
  4. Click on Contact Support
  5. On the Contact page, click Get Started
  6. Restate your problem, you'll get a bunch of stuff that's not useful.  In the chat box, scroll down and click on Talk to Someone.
  7. Surprisingly, you'll not have to restate your issue, just confirm that their understand is correct and proceed with the chat.

Just be prepared to answer what they ask and you should be good to go.

Worked for me,

Good luck

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  1. Anonymous
    2018-07-06T15:05:36+00:00

    SAME QUESTION AS ABOVE

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  2. Anonymous
    2018-07-18T08:15:12+00:00

    Dear Sir,

    i want to activate office 2016, but i forgot the registered email microsoft account

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  3. Anonymous
    2018-07-18T12:02:36+00:00

    Thanks for the concern. I was able to solve my problem trying the different e-mails I had created and finally a period that I was missing help me to log in.

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  4. Anonymous
    2018-07-22T19:41:52+00:00

    when I bought this pc. it had windows 10 I had rather have xp because it didn't give me any trouble this one gives trouble all time wit password can't get in my bank account

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