Don't remember email address used to activate Microsoft Office

Anonymous

Hi,

After I installed the new Windows 8.1 update, my Microsoft Office 365 had to be reinstalled. I reinstalled Office, which then asked that I activate it. I had my product key, which I entered when prompted and got the green check to move on to the next step. The next step was to enter the email address that Office was activated with. I don't remember activating Office with an email address OR I don't remember what the email address was.

How can I retrieve the email address so that I can complete activation?

Side note: I think it's absolutely absurd that requesting your email address or username for any Microsoft product is so difficult. I have read several forums with people having the same issue and wanting one simple thing - their username/email address that is linked to the product that they paid for. Microsoft needs to find a way for their customers to have a way to get this information without having to post in a forum.

Thanks.

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Anonymous

I think poor Girish has been beaten up enough. If you carefully read his post and follow the link, http://commerce.microsoft.com/help , it does indeed take you to a very helpful site to resolve your issue, at least in 2016.

What you need to know:

If you don't have an MS account created, create one.
Save this account information (user name and password) so you don't have to go through this misery again.
The email address you use doesn't have to be a Microsoft email address, feel free to use your standard address.
If it was a retail purchase, know where you bought it and from what country.

What I found;

Once on the help site
Click on Manage Subscription
Click on Manage My Microsoft Subscriptions
Click on Contact Support
On the Contact page, click Get Started
Restate your problem, you'll get a bunch of stuff that's not useful. In the chat box, scroll down and click on Talk to Someone.
Surprisingly, you'll not have to restate your issue, just confirm that their understand is correct and proceed with the chat.

Just be prepared to answer what they ask and you should be good to go.

Worked for me,

Good luck

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65 additional answers

Anonymous

2015-10-22T15:48:28+00:00

I've had this problem today and spent over an hr with CS chat online going back and forth without getting anywhere and telling me that she cant give me the email address that I had set up. I tried again and got someone else different, and guess what... He give me my email address that I had setted for Office 365, it took all of 6 mins!

I guess it just depends on who you talk to?
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Anonymous

2015-09-07T07:14:28+00:00

It is a pity that Bill Gates and his company have resorted to tricks milking people out of money to accumulate to his billions still not satisfied I said let me be a legal person buy my office as a good fool that I am and what did I get in return I cannot reinstall because I don't know which email I registered it with.

SHAMEEEEEEEE

SHAMEEEEEEEEEEEEE

SHAMEEEEEEEEEEEEEE

MICROSOFT PLEASE IS THERE NO WAY IN THIS TO SUE MICROSOFT?
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Anonymous

2015-09-04T11:15:17+00:00

Hi Rohn007,

Thanks very much for your reply to my post. I appreciated it quite a lot. I am not sure I have enough energy in me to pick up the phone and "go to battle" with Microsoft again today after yesterday's draining experience. But if I get a second wind tomorrow I will definitely heed your advice about asking for a supervisor (persistently) and trying the activation department. Thanks for the tips!

Best wishes,

unhappy_microsoft_customer
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Anonymous

2014-12-19T19:47:52+00:00

Hello,

Thank you for posting on Microsoft Community.

I am sorry to know that you are facing issues with the installation and activation of Office 2013. Unlike the older versions of Office, the Office 365 and Office 2013 version is installed after being associated with a Microsoft Account. Association with a Microsoft Account is the first and most essential step before Office 2013 is installed.

Since you do not know the email address that was associated with the account, in order to resolve this issue I suggest you to contact the Microsoft Commerce as they would be able to assist in this matter. You can contact Microsoft Commerce by referring to the following link:

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category. Then either click on Call Me or Start Chatfor more help on this issue.

Hope this information helps you. Please let us know if you need additional information.

Thank you.
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