Red X on slide thumbnails in Master View

Anonymous
2013-06-19T15:47:32+00:00

In PowerPoint 2013, in the presentation I'm creating, the thumbnails view doesn't show the thumbnails, but instead displays a large red X on every slide. The slides look fine in the slide view itself.

Diagnosis and recommendations welcome.

Mini screen shot here

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  1. Anonymous
    2014-02-11T17:42:02+00:00

    We came across this problem in PowerPoint 2013. After installing all Windows updates for Microsoft Office 2013 the problem was resolved. The update which fixed the problem is KB2817625

     

    Description of the PowerPoint 2013 update: October 8, 2013 https://support.microsoft.com/kb/2817625

    This update looks like it only works on standalone PowerPoint 2013 and Home&Student 2013 versions.  Is there a similar update for Home and Business 2013?  When I run this one it says "There are no products affected by this package installed on this system".  I have PowerPoint 2013, but it is apart of Office H&B 2013.

    Thanks.

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  2. Anonymous
    2014-02-11T06:04:00+00:00

    I just checked the Nvidia drivers too - they are up-to-date.

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  3. Anonymous
    2014-02-11T05:58:49+00:00

    Hi There - I had already run this update and the problem continues.  Anyway, Office is up-to-date.

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  4. Anonymous
    2014-02-10T16:20:12+00:00

    I have applied all the recent updates so I will wait and see.  The problem is periodic and can not be replicated that I am aware of so it makes it difficult to determine what did/will solve the problem.

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  5. Anonymous
    2014-02-10T16:06:44+00:00

    We came across this problem in PowerPoint 2013. After installing all Windows updates for Microsoft Office 2013 the problem was resolved. The update which fixed the problem is KB2817625

    Description of the PowerPoint 2013 update: October 8, 2013 https://support.microsoft.com/kb/2817625

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