Office 2013 missing after June 11 Microsoft auto upates

Anonymous
2014-06-11T13:58:21+00:00

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-06-17T11:52:39+00:00

    I'm not sure how you got your disk, are you sure you got it from the Home use web site? 

    (we're getting a bit OT to this topic btw)

    I have started a thread here http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/i-cant-believe-microsoft-can-do-this/3922f8a1-489c-4377-9503-f284f97f31d4?tm=1403003161787 to address this issue with not being able to get a working product key for the emergency disc. Now it has its own thread and maybe someone will notice that can help or has an answer.

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  2. Anonymous
    2014-06-17T17:54:14+00:00

    Hi, I would recommend that you contact the Support team. i had precious help yesterday from a yound lady from the Philippines who saved my Office 365.

    Best regards

    Emmanuelle

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  3. Anonymous
    2014-06-17T23:15:00+00:00

    If you look back at my posts you will see that I have talked to just about everybody there. Not really, but a lot of them. Calling support was the first thing I did.

    BTW everybody, it could be a while before this is fixed. I got a call from the tech with my open case asking permission to close it because they know about the problem but do not know how to fix it and the official answer to anyone who is experiencing this problem is to reinstall Office and turn off the updates. Exactly what we have been saying since June 11th. Anyway, it could be a while he said, but they hope it will come out in one of the next couple of regular Windows updates in the next couple of months. I just got that call from Washington about an hour ago.

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  4. Anonymous
    2014-06-18T00:31:54+00:00

    I got a call from the tech with my open case asking permission to close it because they know about the problem but do not know how to fix it and the official answer to anyone who is experiencing this problem is to reinstall Office and turn off the updates.

    I certainly hope you told him

    "HECK NO! You CANNOT close the case! It is NOT Fixed!

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  5. Anonymous
    2014-06-18T01:47:48+00:00

    thanks - I think - for the bad news - (no, I am not shooting the messager), but 2 months expletive, expletive!!!

    Grazing through this blog I have not attempted any fixes so far bcause there has been more- "that doesnt work" replies than 'its fixed', or so I think I have seen.  And Susan appeared positive a solution within a week was most likely???

    SO aT RISK of irritating some of you - and now in view of a potential at a 2 months delay, is there a repeated success (fix) story for Win 7, 64bit, Office pro 2013 where I have my original retail disk????

    And the arrogance of MS notthis even apologising for the real time pain with corruption!!!

    In anticipation

    • Rick

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