Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
CAUTION - you can't always reinstall without OEM support if your computer came preloaded from the factory. Directions at www.office.com/myaccount stop installation and tells you (me) that you have to go through OEM support. For me, that was Toshiba and I had to pay for support plan to have them remote in to my computer and do the re-install.
WARNING - just because you fix it once, it might happen again. Thankfully the rep gave me the address & process for the re-install, because when I started my laptop today, the system went throught the dreaded Applying Patches xxxxxx process (which I thought I undid and turned off yesterday when this happened the first time). Sure enough, my Office 2013 is nuked again today and I've got to go through the whole process again today on the same computer.
To All Affected.
For what it is worth my system appears to be corrected, thanks in part to Susan Bradly and the MS Support team. I have downloaded and installed the dreaded June 10 or 11, 2014 updates while being monitored by MS and everything went through just fine. I was given a diagnostic link for my computer which I ran and the file was sent to MS. Since I had my system up and running by first, doing a restore, uninstalling Office 2013, and then doing a reinstall, and finally NOT downloading the updates my diagnostics really didn't show them much. Since the diagnostics tool was only for my machine I can't post the link here. MS will have to provide a link for your system. One thing that was pointed out on my system was that I'm running Office 2010 and Office 2013 and this alone may have caused my issue. I'll now uninstall Office 2010 to prevent any possible conflicts in the future. MS Support was eager and willing to assist me in solving my issue with Office 2013 not starting. What corrected the problem is still unknown to me but I do think it would be to everyone's best interest to open a trouble ticket with MS. Each system environment is different and may require a separate solution. I do hope this helps toward solving your issues but complaining or identifying your issue on the forum alone will not solve your particular problem. Thanks again to Susan Bradly and Pratik Bhayani (support team INDIA) for their assistance.
For what it is worth, I had been running Office 2013 on the same computer with Office 2010 since last autumn without a hitch. Then 4 days ago I formatted my drive and installed Win 7 Pro. I only reinstalled Office 2013 (I did not put 2010 back on). 2 days later Office stops working and uninstalls itself. I am just saying that running them both on the same computer is not a problem. And obviously that did not cause my crash since 2010 was not even on the machine anymore.